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Oh, I see.
Please start Windows Explorer. Do you see other disk drives except the "C:" disk drive that is your SSD?
Please note that I am only a Computer Expert here on the site, and cannot see how much money you deposited, nor see any other billing-related information.
I only see your question description.
If you have billing-related questions, you need to contact the JustAnswer customer support.
To continue with the SSD/HDD problem troubleshooting, reply here.
Since I cannot see your computer screen as you do, I rely on your input here. I simply want to confirm what you see before I provide the instructions for you. I hope you don't mind my questions.
OK, it looks like the HDD hasn't been initialized or formatted yet. To do that, please move the mouse cursor over the Windows Start button, and right-click it. There select Disk Management. When the Disk Management opens, it should detect your non-initialized HDD and offer to initialize it, so you can click OK to do that.
However, if you don't see such option, you will need to do that manually. Right-click on the HDD where it says "Not Initialized" and select Initialize Disk, and click OK.
Let me know if you can now access the HDD.