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IT Miro
IT Miro, Computer Scientist
Category: Computer
Satisfied Customers: 3140
Experience:  Bachelor's Degree in Information Technology, Microsoft Certified Professional
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Windows 10 won't recognize my password and I've reset it 3

Customer Question

Windows 10 won't recognize my password ***** I've reset it 3 times
Submitted: 2 years ago.
Category: Computer
Expert:  Kamil Anwar replied 2 years ago.

What is the mail address your windows 10 account is associated with?

Customer: replied 2 years ago.
Expert:  Kamil Anwar replied 2 years ago.

Please tell me the phone number ending in 90 and confirm if you can receive text messages on it

Customer: replied 2 years ago.
I don't have that phone with me but can receive a text at(###) ###-####
Expert:  Kamil Anwar replied 2 years ago.

Do you have access to your Gmail?

Customer: replied 2 years ago.
Expert:  Kamil Anwar replied 2 years ago.

an email has been sent to your gmail account. this email is from microsoft, please open it and tell me the code from it.

Customer: replied 2 years ago.
Expert:  Kamil Anwar replied 2 years ago.

Please tell me what should the password *****?

Customer: replied 2 years ago.
Govols123
Expert:  Kamil Anwar replied 2 years ago.

This has been used before. Please suggest a new one.

Customer: replied 2 years ago.
Colts123
Expert:  Kamil Anwar replied 2 years ago.

try logging in now with this one.

Customer: replied 2 years ago.
no dice. it tells me the password ***** ***** that I can reset it blah blah blah.
Customer: replied 2 years ago.
I tried again. Same deal.
Expert:  Kamil Anwar replied 2 years ago.

Are you connected to internet on this Windows 10?

Customer: replied 2 years ago.
I don't think so. I'm using another computer with Windows 8.
Customer: replied 2 years ago.
I think I have to sign in before I can connect to the internet. I tried the right corner button.
Expert:  Kamil Anwar replied 2 years ago.

It needs to be connected to the internet. Do you have a ethernet cable to hook this laptop directly to your router?

Customer: replied 2 years ago.
maybe i will go see.
Expert:  Kamil Anwar replied 2 years ago.

Okay. Check please.

Customer: replied 2 years ago.
I can't find one.
Wouldn't I still need to sign on with my password?
Customer: replied 2 years ago.
let me check my printer for one
Expert:  Kamil Anwar replied 2 years ago.

You will need a cable to connect it to the internet first. Second option is to reset the system to factory defaults and then reinstall Windows 10 (it may restore to the operating system it came with). We need an ethernet cable.

Customer: replied 2 years ago.
let me look for a few more minutes
Expert:  Kamil Anwar replied 2 years ago.

No problem. Take your time.

Customer: replied 2 years ago.
One more shot in the basement. be right back
Customer: replied 2 years ago.
I can't believe it but I found one. now what?
Expert:  Kamil Anwar replied 2 years ago.

Connect one end to the ethernet port on the laptop and the other end to your wireless routers ethernet port (do not disconnect anything from the router) just plug it in into the available port. Then, check the router to see if light is blinking on that specific port, then try to login using the new password ***** setup.

Customer: replied 2 years ago.
The light on the router is solid but i still get the same message. I was wirelessly connected before.
Customer: replied 2 years ago.
im restarting
Expert:  Kamil Anwar replied 2 years ago.

Okay. Restart please, then after it restarts, try to type the password ***** the on screen keyboard.

Customer: replied 2 years ago.
same thing. one more try.
Customer: replied 2 years ago.
nope.
Customer: replied 2 years ago.
totally stumped
Expert:  Kamil Anwar replied 2 years ago.

Are you sure that is the e-mail you see on your screen?

Customer: replied 2 years ago.
what do you mean? im on my gmail on a different computer. I can't get past the sign in screen on my wndows 10 computer.
Expert:  Kamil Anwar replied 2 years ago.

On your windows 10 computer at the sign in screen, is it showing you your gmail address?

Customer: replied 2 years ago.
Customer: replied 2 years ago.
should i try another reset?
Expert:  Kamil Anwar replied 2 years ago.

No, that won't work. I have run out of ideas unless you want to restore it back to factory defaults; but then Windows 10 option may not be available. I will open the question to other experts to see if they have any ideas different then mine, when an expert responds you will be notified by e-mail.

Customer: replied 2 years ago.
OK. Thanks for your help and for checking around.
Expert:  IT Miro replied 2 years ago.

Hello! I am IT Miro and I will assist you on this question.

If the password ***** is still there, please disconnect the Windows 10 computer from the network (Internet) and then type every password ***** have used for your account.
It looks like the computer hasn't probably synchronized the changed, so that is why your new password ***** working.
Expert:  IT Miro replied 2 years ago.
Hello again!
Do you still require assistance with this issue?
Let me know,
IT Miro