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Russell H.
Russell H., Computer Systems Expert
Category: Computer
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Experience:  13+ years experience
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I lost my fit bit

Customer Question

I lost my fit bit
Submitted: 1 year ago.
Category: Computer
Expert:  Russell H. replied 1 year ago.

Hi, thank you for contacting My name is Russell. I will do my best to provide the right answer to your question.

(Please note: I have no power over charges or billing or payment. That is handled by other departments.)

Your FitBit may be findable even without assistance. Some tips commonly recommended are

- check your FitBit Dashboard. If it shows that your FitBit has synced recently, it must be within 15 or 20 feet - or nearer - of a computer that has FitBit Connector software on it and a dongle plugged in.

- check your laundry esp. if you have a clip-on FitBit.

- you can find a FitBit sometimes, when it is linked to a mobile device, by taking the device to a location where the FitBit might have been lost, and trying for a sync using the dashboard app. If a sync happens, the FitBit is within 20 feet or closer.

- try a Bluetooth locator app. For iOS / Apple handhelds, this one:

For Android handhelds, this one:

If none of the above is helpful, contact FitBit Customer Support (by Tweet, email, Chat, or phone) through the means on this page:

If this answers your question completely, please rate my Answer... or Reply, telling me how it went, and what rating you would like to have applied. Thanks.

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