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Michelle
Michelle, Computer Support Specialist
Category: Computer
Satisfied Customers: 5612
Experience:  B.Sc. Computer Science with Honors
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How come the free download 10 will not download on my

Customer Question

how come the free download for windows 10 will not download on my computer.
Submitted: 2 years ago.
Category: Computer
Expert:  Michelle replied 2 years ago.

Hi my name is ***** ***** I will be the expert working with you today to help resolve your problem.

your computer must meet the minimum system requirement such as hardware and you must have a genuine copy of windows operating system installed on your computer.

Expert:  Michelle replied 2 years ago.

Check your Windows version, edition, and Service Pack level.

  1. Windows 7: Open System by clicking the Start button, right-clicking Computer, and then clicking Properties.
    • If your edition is Windows 7 Enterprise, this PC is not eligible for the free Windows 10 upgrade, because it is a Volume License edition intended for business use.
    • If Service Pack 1 is not listed, you need to install it before you will get the upgrade icon. You can download it by going to:https://www.microsoft.com/en-us/download/details.aspx?id=5842
Expert:  Michelle replied 2 years ago.

let me know if you have any question.

Customer: replied 2 years ago.
service pack 1 is listed. hello, any more solutions to throwing away 35 dollars
Customer: replied 2 years ago.
anybody there
Customer: replied 2 years ago.
I want my money refunded.
Expert:  Michelle replied 2 years ago.

I waited for your reply before i logged off, Please let me know the time you will be available i will run the windows 10 update for you.