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Robert M.
Robert M., Consultant
Category: Computer
Satisfied Customers: 9048
Experience:  30 yrs. in NYC computer industry working with PC and networks, banks, brokerage, legal etc.
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1 MY NAME IS ** ( ** ) I WAS TOLD I NEEDED TO PAY MY MONTHLY

Customer Question

HELLO1
MY NAME IS ** ( ** ) I WAS TOLD I NEEDED TO PAY MY MONTHLY FEE FOR MICROSOFT 360 OFFICE WHICH I USED april 2013 TO WRITE A fUNERAL service I was told I was paying$9.(99/MONTH all this time & MY CARD EXPIRED I did not know this ?? also I do not know how to fine it on my computer?? CAN YOU HELP ME FINE IT & HOW TO USE IT?? SINCE I BEEN PAYING FOR IT ALL THESE MONTHS I MAY AS WELL USE IT!! THE LADY TOLD ME MY ACCT # = THANKS!! I HAVE BEEN WAITING ON THE PHONE 55MIN...
Submitted: 2 years ago.
Category: Computer
Expert:  Robert M. replied 2 years ago.

yes i can help you.

it would be under the start menu / all programs / microsoft office

if it is not there you can download it

http://www.microsoftstore.com/store/msusa/en_US/cat/categoryID.68021500?tduid=(760f5a3bf67fd56b2f1143afc1f655dd)(256380)(2459594)(SRi0yYDlqd0-MqruBDY7nQNSofQ0btRcXA)()

but you would probably have to set up the payment arrangement again as the service was cancelled due to the credit card expiring.

Expert:  Robert M. replied 2 years ago.

if the subscription is still active you can sign into your ms account page here

https://login.live.com/login.srf?wa=wsignin1.0&rpsnv=12&ct=1438710232&rver=6.5.6509.0&wp=MBI_SSL&wreply=https%3A%2F%2Fstores.office.com%2Fauthredir%3Furl%3Dhttps%253a%252f%252fstores.office.com%253a443%252fmyaccount%252fhome.aspx%253fui%253den-US%2526rs%253den-US%2526ad%253dUS%26hurl%3DHNRMIT1%252fp07QH9wDV49zqR4PjxAIoOCnPqoeBaMLC3Q%253d.yVzA1JrJwl83JnmlLA5LBMcR2Hxkcnj3DWZe14p9ErY%253d%26ipt%3D0&lc=1033&id=290950&cbcxt=101___Type_mux

and click on install to install it again