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I cannot start Eudora Get error msg

Customer Question

hi I cannot start Eudora Get error msg Eudora\descmap.pce (File may be marked as read only or locked (13) Can you help?? tks peter
Submitted: 2 years ago.
Category: Computer
Expert:  IT Miro replied 2 years ago.

Hello! I am IT Miro and I will assist you on this question.

Please type here the exact path to the descmap.pce file that is displayed upon receiving that error message.
Customer: replied 2 years ago.
Documents and settings\Peter Baird\Application Data\Qualcomm\Eudora\Descma.pce
do I need to be on that pc??
Expert:  IT Miro replied 2 years ago.
I can provide the instructions for you here, but you will need to apply them on the computer with the problem.
I suggest deleting the file in question and then staring Eudora. Here is how to do that:
1. Completely exit Eudora
2. Press the Windows logo key and R key at the same time to bring up the Run... box
3. There type:
and press Enter
4. A new window will open. Open a folder named Qualcomm and then open a folder named Eudora
5. There look for a file named Descma.pce and then delete it. In case you cannot delete it, rename it to something else, for example to Descma-old
6. After that, start Eudora and see if it will start normally
Let me know the results.
Customer: replied 2 years ago.
Will not let me delete file or rename it - Cannot rename descmap: Access is denied.
Make sure the disk is not full or write-protected and that the file is not currently in use
Expert:  IT Miro replied 2 years ago.
In that case, please do the following:
1. Locate the My Computer icon on your desktop and double-click it. You should see all disk drives
2. Right-click on the C: drive (Local Disk) and select Properties
3. Click on the Tools tab
4. There click on the Check Now... button
5. Check both check-boxes and click Start
6. Click Yes to schedule the disk check
7. Close the window and restart the computer
8. Before the computer loads Windows, it will perform a disk check and will automatically fix any errors with the files that cannot be accessed, deleted or renamed. Leave the disk check running and don't press any key. It may take up to 10 minutes to finish.
When done, the computer will restart.
Start Eudora and check if it will work. If not, check if you can now delete or rename "Descma.pce".
Customer: replied 2 years ago.
Sorry for the delay the desk check took some time. have tried to restart edura but get the same error code.
have found the file again and still will not rename or delete the file.
Expert:  IT Miro replied 2 years ago.
It looks like there is a problem with the user permissions, so that is why you cannot access, rename or delete the file.
Please do the following which should help solve the problem:
1. Completely exit Eudora
2. Double-click on the "My Computer" icon
3. Click on "Tools" located at the top and then select "Folder Options..."
4. In the Folder Options window, click on "View"
5. For Hidden Files and Folders, click on "Show hidden files and folders". Scroll to the bottom and un-check the last check-box - "Use simple file sharing (Recommended)" and click OK
6. Now go this location:
C:\Documents and Settings\Peter Baird\Application Data\Qualcomm
7. There locate a folder named Eudora, and right-click it and select Properties
8. Click on the Security tab
9. Click on the Advanced button
10. Click on the Owner tab
11. Select "Administrators" and check the "Replace owner on subcontainers and objects" check-box and then click OK, and then OK again
12. Now go to this location:
C:\Documents and Settings\Peter Baird\Local Settings
13. Do the same for the "temp" folder - right-click it and select Properties. Click on the Security tab. Click on the Advanced button. Click on the Owner tab. Select "Administrators" and check the "Replace owner on subcontainers and objects" check-box and then click OK, and then OK again
14. Restart the computer
15. Start Eudora and check the results
Expert:  IT Miro replied 2 years ago.
Hello again!
Do you still require assistance with this issue?
Let me know,
IT Miro