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Michelle
Michelle, Computer Support Specialist
Category: Computer
Satisfied Customers: 5640
Experience:  B.Sc. Computer Science with Honors
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I purchased a new computer last year with windows 8.1.

Customer Question

I purchased a new computer last year with windows 8.1. Whenever I try to read certain pages, it tells me I need Adobe Flash Player. My computer tells me Flash Player is integrated with 8.1, but it does not work. I deleted Flash Player with the intention of redownloading it, but Microsoft will not let me download it. What now? I need Flash Player.
Submitted: 2 years ago.
Category: Computer
Expert:  Michelle replied 2 years ago.

Hi my name is ***** ***** I will be the expert working with you today to help resolve your problem.

do you get any error when you try to install flash player?

Expert:  Michelle replied 2 years ago.
download it from the link given below and once downloaded right click on it and select run as administrator and install it.
let me know how it goes.
https://get.adobe.com/flashplayer/otherversions/
Customer: replied 2 years ago.
No. It just brings me to the manage my addons page and tells me to enable it which I have tried a dozen times.
Customer: replied 2 years ago.
I have tried this many times. It does not work. when I click on download, the computer automaticalyy brings me back to manage addons page and tells me to click on enable.
Expert:  Michelle replied 2 years ago.

ok give me a moment..i will check

Expert:  Michelle replied 2 years ago.

thanks for your patience..do you have 32 or 64 bit windows

Customer: replied 2 years ago.
64
Expert:  Michelle replied 2 years ago.

ok i am giving you a 3rd party download link that should do the trick

http://fpdownload.adobe.com/get/flashplayer/pdc/18.0.0.209/install_flash_player_ax.exe

Expert:  Michelle replied 2 years ago.

click on this link and let me know if it installs or not

Customer: replied 2 years ago.
It will not open.Not for left or right click.
Expert:  Michelle replied 2 years ago.

let me give you another one

type that link in the address bar of your browser's window

http://tinyurl.com/pogtwpa

it will download a exe file..double click on it to install it and run it

Customer: replied 2 years ago.
I get a note from Microsoft saying I have the latest Flash Player. It will not allow me to download Flash Player.
Expert:  Michelle replied 2 years ago.

please let me know which browser are you using..internet explorer or google chrome

Expert:  Michelle replied 2 years ago.
open the website http://www.google.com/chrome/
download and install google chrome
check the pages in chrome and let me know if you get the same flash player error in chrome