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Ask Andy Your Own Question
Andy, Computer Consultant
Category: Computer
Satisfied Customers: 5316
Experience:  11yr exp, Comp Engg, Internet expert, Web developer, SEO
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Customer Question

WINDOWS 7 SREEN FROZEN IN "LOGGING OFF' mode ,cannot access machine at all
Submitted: 2 years ago.
Category: Computer
Expert:  Michelle replied 2 years ago.

Hi my name is ***** ***** I will be the expert working with you today to help resolve your problem.

Expert:  Michelle replied 2 years ago.

What is the make and model number of the computer?

Customer: replied 2 years ago.
Toshiba SatelitePro L50 d S/N 8E14256C
Expert:  Michelle replied 2 years ago.

Push and hold down the power button for 10 seconds the computer will shut down.

Wait for 3 mins and then power it back on and let it boot it should boot up fine.

let me know if you face any problem booting the computer.