Computer

For Online Computer Support, Ask a Computer Technician

Ask a Computer Expert,
Get an Answer ASAP!

Computer

Can't load any of amazon.co.uk or amazon. com pages on any

Customer Question
device or any browser. My...
can't load any of amazon.co.uk or amazon. com pages on any device or any browser. My husband can do it on his computor.
Submitted: 2 years ago.Category: Computer
Show More
Show Less
Ask Your Own Computer Question
Answered in 15 minutes by:
8/3/2015
Tech Support Specialist: Jason Jones, Computer Expert replied 2 years ago
Jason Jones
Jason Jones, Computer Expert
Category: Computer
Satisfied Customers: 17,390
Experience: Over 10 years of professional experience.
Verified
Hello,
I am an Information Technology Professional with over 15 years of professional experience. I am the technician assigned to your case today. I look forward to working with you and resolving this problem.
I can see that you may need a little bit of extra help.
May I ask if you still need help with this problem? If so, may I start a screen sharing session on your computer and help you resolve the problem?
Once the remote session begins, we will be able to communicate via a chat window on your computer.
Thank you,
Jason
Ask Your Own Computer Question
Customer reply replied 2 years ago
that is fine.
Tech Support Specialist: IT Miro, Computer Scientist replied 2 years ago
IT Miro
IT Miro, Computer Scientist
Category: Computer
Satisfied Customers: 3,299
Experience: Bachelor's Degree in Information Technology, Microsoft Certified Professional
Verified

Hello! I am IT Miro.

It looks like Jason is off-line, so I will continue to help you with this problem.
Since you say none of the devices can access the Amazon web pages, please do the following:
1. Un-plug the modem/router power cable from the electrical outlet. If you have two devices for connecting to the Internet (modem + router), do the same for both of them. Leave it/them un-plugged for about 2 minutes
2. During those 2 minutes, you can restart your computer
3. Re-plug the power cable(s) and wait until the Internet connection gets restored
4. On your computer, start a web browser and check if you can now access the Amazon web pages
Let me know the results here.
Ask Your Own Computer Question
Customer reply replied 2 years ago
ok will try this.
Customer reply replied 2 years ago
Still not working .This has actually been a problem for a few weeks and only when I am at my home station.
Tech Support Specialist: IT Miro, Computer Scientist replied 2 years ago
Hi again!
Sorry for the delay.
You mentioned that your husband could load the Amazon web pages on his computer. Is he connected to the same network as you are, or connected to another network?
Ask Your Own Computer Question
Customer reply replied 2 years ago
I tried a few things yesterday. We have two networks we can connect to from our home - both satellite. One is VSAT and one is IPSTAR. My husband can connect to amazon through both networks and I can only connect through the VSAT system which is linked through our local school. (we are based in Indonesia). The network we need to be using is the IPSTAR one and this is the one that seems to be blocking only my devices to amazon - the ones i sync with. I use a Mac and Ipad.
Tech Support Specialist: IT Miro, Computer Scientist replied 2 years ago
Hi again!
Has the problem with the Amazon web pages started to happen only recently or it was always present?
Ask Your Own Computer Question
Customer reply replied 2 years ago
Present since we started using the IPSTAR system - only on my devices.
Tech Support Specialist: IT Miro, Computer Scientist replied 2 years ago
OK.
Does your husband have a Mac computer, or a Windows computer?
Ask Your Own Computer Question
Customer reply replied 2 years ago
Mac also
Tech Support Specialist: IT Miro, Computer Scientist replied 2 years ago
Please test the connection to the Amazon servers by using the "trace route" command in the Mac Terminal.
To do that, click on your desktop so that you can see the Finder toolbar. There click on "Go" and then select "Utilities". When the Utilities window opens, click on the black Terminal icon.
You can also start it by typing Terminal in the search box located in the upper right corner.
Once it starts, type:
traceroute www.amazon.com
and press Enter.
You will see several IP addresses (host names), the number of servers, and the time needed for the connections to be established. After several addresses, you will see * * * which means that the server is unavailable.
If it is listing * * * all the time, you can cancel the trace route test by pressing the Command and C keys.
Please run that command on both your computer and your husband's computer and let me know if you found any difference in those results.
Ask Your Own Computer Question
Customer reply replied 2 years ago
Mine says - can't assign requested address - his just lists lots of IP addresses. But now I can't get on through his computor either
Tech Support Specialist: IT Miro, Computer Scientist replied 2 years ago
I think that the network provider which controls the IPSTAR Internet connection has probably set up a network blockage to certain servers (web pages) during a certain period of day.
Since you cannot directly access Amazon.com and Amazon.co.uk web pages, please try with these web proxies:
http://anonymouse.org/anonwww.html
http://www.webproxy.net
Try with http://www.amazon.com and http://www.amazon.co.uk to see if the web pages will load.
Let me know the results.
Ask Your Own Computer Question
Customer reply replied 2 years ago
it will work but very slow. I get on first page but then to get on other pages amazon shows a robot check and can't get past that. It just keeps putting up new numbers to input.
Tech Support Specialist: IT Miro, Computer Scientist replied 2 years ago
Those two web proxies are public web proxies and can be slow. I provided them to you only to test loading the Amazon web pages through different servers.
So, the problem is not with your devices, but with the Internet Service Provider that the IPSTAR network uses.
It is possible that some other services and web pages are blocked as well. I am not sure why they put such blockage. You can contact the IPSTAR network administrator or, the Internet Service Provider directly, to find out more about the blockage.
To be able to bypass the blockage, you can either use the web proxies, such as the ones I provided to you, or you can install a VPN program.
Most VPN programs are not free; however, I was able to find one that is free, but the ads will appear while browsing.
See Hotspot Shield:
http://www.hotspotshield.com/vpn-for-mac
You can download the free version to test loading the Amazon web pages and other web pages that seem to be blocked while you are using the IPSTAR network.
Ask Your Own Computer Question
Customer reply replied 2 years ago
Thanks - I will do that.
Tech Support Specialist: IT Miro, Computer Scientist replied 2 years ago
OK.
I am here if you require further assistance.
Regards,
IT Miro
Ask Your Own Computer Question
Ask IT Miro Your Own Question
IT Miro
IT Miro
IT Miro, Computer Scientist
Category: Computer
Satisfied Customers: 3,299
3,299 Satisfied Customers
Experience: Bachelor's Degree in Information Technology, Microsoft Certified Professional

IT Miro is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

My Expert answered my question promptly and he resolved the issue totally. This is a great service. I am so glad I found it I will definitely use the service again if needed.

One Happy CustomerNew York

I am very happy with my very fast response. Eric is very knowledgeable in the subject area. Thank you!

RPAustin, TX

Hi John, Thank you for your expertise and, more important, for your kindness because they make me, almost, look forward to my next computer problem. After the next problem comes, I'll be delighted to correspond again with you. I'm told that I excel at programing. But system administration has never been one of my talents. So it's great to have an expert to rely on when the computer decides to stump me. God bless, Bill

Bill M.Schenectady, New York

The Expert answered my Mac question and was patient. He answered in a thorough and timely manner, keeping the response on a level that could understand. Thank you!

FrankCanada

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

< Previous | Next >

Meet the Experts:

Andy

Andy

Computer Consultant

5,316 satisfied customers

11yr exp, Comp Engg, Internet expert, Web developer, SEO

Engineer John C.

Engineer John C.

Computer Science Engineer

3,228 satisfied customers

Computer Science Engineer with 10 years of experience in Computer Support, and Microsoft, A+ and Cisco certified

Ryan H.

Ryan H.

Computer Support Specialist

1,741 satisfied customers

A+ Certified Technician - 10 Years experience working with all types of computer systems.

Jane Lefler

Jane Lefler

Sr Prog Analyst / Technician

2 satisfied customers

Computer Programmer / Technician/ Consultant 16+ years

Frederick S.

Frederick S.

Computer Specialist

7,241 satisfied customers

Computer technician and founder of a home PC repair company.

lifesaver

lifesaver

Computer Software Engineer

4,288 satisfied customers

Engineering degree in Computer science,Microsoft Certified Professional.JA computer expert.

Sudipto

Sudipto

Hardware Engineer

4,167 satisfied customers

Certificate Course In Computer Maintenance

< Previous | Next >

Related Computer Questions
OUT FROM MY YAHOO ACCOUNT OF 12 YEARS OLD. PLEASE HELP ME
I AM LOCKED OUT FROM MY YAHOO ACCOUNT OF 12 YEARS OLD. PLEASE HELP ME RESOLVE THIS SIGN-IN CRISIS. … read more
Isaac Franklin
Isaac Franklin
Associate of Science in Social Sciences
971 satisfied customers
Can i connect me blueant pump ear buds to google fire 10
can i connect me blueant pump ear buds to google fire 10 pad? … read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,281 satisfied customers
My IPhone is locked with a message - enter PUK code - SIM
My IPhone is locked with a message - enter PUK code - SIM locked … read more
Mike Taylor
Mike Taylor
40 satisfied customers
Dont know apple password, ipad, Nothing. Just need to reset,
Dont know apple password JA: What kind of Apple device do you have? What Operating System (OS) are you running? Customer: ipad JA: How long has this been going on with your iPad? What have you tried s… read more
AnswersByEric
AnswersByEric
Software Developer
Associate Degree
37 satisfied customers
I am trying to set up my new HPprinter deskjet 2652. to my
I am trying to set up my new HPprinter deskjet 2652. to my HP computer. … read more
AnswersByEric
AnswersByEric
Software Developer
Associate Degree
37 satisfied customers
I have just received a call that I am to call a toll free
I have just received a call that I am to call a toll free number as my windows may soon be shut down. … read more
ChrisC
ChrisC
PC Technician
Associate Degree
660 satisfied customers
I cannot get into I have a new phone and do not recall my
I cannot get into***@******.*** I have a new phone and do not recall my password. Please recover [email protected] for me because when I put in the pass code it says I do not exist! thanks Richard Lathem… read more
Aparna Indresh
Aparna Indresh
Engineer
Electronics & communication engineering
46 satisfied customers
I just changed my security to Trend micro per your request,
I just changed my security to Trend micro per your request, I have since bought a new computer thru best buy. How do I get that security into my new computer … read more
Josh
Josh
It Support Specialist
Associate Degree
5,140 satisfied customers
Could you tell me how to scan a photograph from my new HP
Could you tell me how to scan a photograph from my new HP OfficeJet 4650 printer to my computer so that I may email the photo? … read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,281 satisfied customers
I did an Microsoft update a couple of hours ago as per
I did an Microsoft update a couple of hours ago as per prompt - now when I use Explorer i get "not implemented" … read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,281 satisfied customers
I had some malware get on my dell inspiron and once it shut
i had some malware get on my dell inspiron and once it shut down its not able to make it past boot screen … read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,281 satisfied customers
Had a new modem installed today and cannot connect to living
Had a new modem installed today and cannot connect to living room … read more
Moses C
Moses C
Bsc
339 satisfied customers
We have at least two issues. Dell 5040 / windows 10 build
forever. let me explain. we get a warning every 30-days that we cannot validate our license. the user is behind a firewall which is not configured to block normal traffic to secured ports such as 443. The last time I tried to resolve this with ACT, I was told that you were not using any special ports or protocols. The only way we can get the license to work is to connect the pc to a wireless network. The other issue isnot being able to update ACT even when a user with admin permissions is logged in. I wanted toupdate ACT to see if the license issue might be corrected. … read more
Kris R
Kris R
IT Manager
Computing
2,652 satisfied customers
I can' access my Facebook accoun. I can'T access my Facebook
I can'T access my Facebook account and have been locked out. They say someone else tries to get in. I followed their procedure & changed my password. I t still didn't work. I have tried this several times bot am still locked out . Please help? Jan. 13. … read more
Kamil Anwar
Kamil Anwar
IT Consultant / Systems Engineer
Bachelor\u0027s Degree
434 satisfied customers
My start menu won't start. Says Critical error with one
My start menu won't start. Says Critical error with one drive Ox8004def7. I am planning to discontinue internet but want to keep Microsoft featuraes offline. … read more
Kamil Anwar
Kamil Anwar
IT Consultant / Systems Engineer
Bachelor\u0027s Degree
434 satisfied customers
My lap top computer won't let me type in my password to open
My lap top computer won't let me type in my password ***** open the computer. I am now sending this from my desk top … read more
D.Sandlin
D.Sandlin
Support Technician
6,708 satisfied customers
My microsoft edge will not start, It says it can't reach
my microsoft edge will not start, It says it can't reach this page, check the address … read more
Cody
Cody
Computer Science
1,708 satisfied customers
I want to turn on Bluetooth on this PC. How do I do that? HP
I want to turn on Bluetooth on this PC. How do I do that? … read more
Patrick Evans
Patrick Evans
Network Engineer
MS
10 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x