How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask Andy Your Own Question
Andy, Computer Consultant
Category: Computer
Satisfied Customers: 5316
Experience:  11yr exp, Comp Engg, Internet expert, Web developer, SEO
Type Your Computer Question Here...
Andy is online now
A new question is answered every 9 seconds

Windows 10 won't install on nv57h77u. Just says "working on

Customer Question

windows 10 won't install on nv57h77u. Just says "working on it" after 15 hours.
Submitted: 1 year ago.
Category: Computer
Expert:  Michelle replied 1 year ago.

Hi my name is ***** ***** I will be the expert working with you today to help resolve your problem.

What is the make and model number of the computer you are trying to install windows 10 updates.

Customer: replied 1 year ago.
Gateway NV57H77U
Expert:  Michelle replied 1 year ago.

it has windows 7 or windows 8 on which the update is frozen, do you get any error code.

Customer: replied 1 year ago.
Windows 7. No error codes. After pressing 'OK Let's continue' on Windows 10 update screen it just goes to the Working on it screen and stays there forever.
Expert:  Michelle replied 1 year ago.

it doesnt take this long however you can push and relase the power button for 4 seconds it will shut down windows.

Expert:  Michelle replied 1 year ago.

wait for 3 mins and power on the computer and let me know what comes up.

Customer: replied 1 year ago.
The computer came back up normally. Tried Windows 10 update again. Still stayed up on "working on it". Never showed license information or anything.
Expert:  Michelle replied 1 year ago.

There is an optional Remote Connect Service - Quick Resolution

Remote access is an optional additional service offer with a minimal one-time flat fee ($22). It is 100% safe which will allow me directly work on the problem and can be

fixed quickly, you can sit back and watch your screen while i fix it for you. Let me know if you need the additional service or else we can continue with the service you have

already opted for.
let me know if you want to opt for remote assistance

Expert:  Michelle replied 1 year ago.

let the update complete first.

Related Computer Questions