How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask Randy Computer Tech Your Own Question
Randy Computer Tech
Randy Computer Tech, Computer Support Specialist
Category: Computer
Satisfied Customers: 9841
Experience:  Computer Technician
Type Your Computer Question Here...
Randy Computer Tech is online now
A new question is answered every 9 seconds

I have downloaded windows 10 on my PC but it won;t take any

Customer Question

I have downloaded windows 10 on my PC but it won;t take any password ***** says I'm offline
Submitted: 2 years ago.
Category: Computer
Customer: replied 2 years ago.
I can't get past logon page. Says needs password ***** that I'm offline. I have put in several passwords and connected to WiFi
Expert:  Randy Computer Tech replied 2 years ago.
Hi, My name is***** will assist you.I am sorry to hear that you are having this issue.You can use your Microsoft account to reset the password.Your computer will need to be connected to an ethernet internet connection, Go to this link please> reset the password ***** then try the new password ***** your computer.