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Bought a Yoga 3 early this month, upgraded yesterday to Windows

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10, and now it can't...
Bought a Yoga 3 early this month, upgraded yesterday to Windows 10, and now it can't see any wifi. What do I do? I first upgraded an older HP laptop, and that worked well. Seems like a clear system issue.
Submitted: 2 years ago.Category: Computer
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Answered in 5 minutes by:
7/30/2015
Tech Support Specialist: Kamil Anwar, Computer Support Specialist replied 2 years ago
Kamil Anwar
Kamil Anwar, Computer Support Specialist
Category: Computer
Satisfied Customers: 5,888
Experience: 8+ Years of Experience. / CCNA (S), CCNA (W), CCNA (RS), MCTS, MBCs.
Verified
Hello & Welcome to JustAnswer.
Are you able to connect this via Ethernet?
Thanks
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Customer reply replied 2 years ago
Will try - hang on. And why? Do you have a solution?
Tech Support Specialist: Kamil Anwar, Computer Support Specialist replied 2 years ago
I will connect to your system and then troubleshoot it if gets connected via Ethernet. Otherwise; i'll instruct here.
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Customer reply replied 2 years ago
OK, yeah, you'd better instruct from here - I'm not about providing you a remote connection.
Tech Support Specialist: Kamil Anwar, Computer Support Specialist replied 2 years ago
I am fine with that. Is it now connected?
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Customer reply replied 2 years ago
Connected to what?
Tech Support Specialist: Kamil Anwar, Computer Support Specialist replied 2 years ago
To Ethernet
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Customer reply replied 2 years ago
No, I'm not connected to Ethernet. I do not want to provide a remote connection. Please tell me if you have a solution - this problem is well documented in the support forums over the last 24 hours or so. Do you know what's wrong?
Tech Support Specialist: Kamil Anwar, Computer Support Specialist replied 2 years ago
The issue is most probably with the driver. I am not connecting remotely, but if you connect by Ethernet; i will be able to assist with the links to download the drivers. However, i have no issues with that if you don't want to connect to Ethernet; you will then need to download the drivers onto another computer and copy it to this one via USB.
Please tell me the full model number of Yoga 3, this should be something like "Yoga 3 Pro-1370"
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Customer reply replied 2 years ago
This is a work system. Quick functionality is essential.The bottom of the unit says "Lenovo Yoga 3.14"
Customer reply replied 2 years ago
I don't see how I'd connect this thing directly to Ethernet. Can you explain?
Tech Support Specialist: Kamil Anwar, Computer Support Specialist replied 2 years ago
Hold Windows Key and Press R
Type hdwwiz.cpl
Click Network Adapters
And type me the names of the adapters listed there, and if any is listed with a yellow exclamation mark, indicate here.
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Customer reply replied 2 years ago
Broadcom 802.11ac BCM4352 Network Adapter
Tech Support Specialist: Kamil Anwar, Computer Support Specialist replied 2 years ago
Any yellow exclamation marks on it?
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Customer reply replied 2 years ago
No yellow exclamation marks are visible.
Tech Support Specialist: Kamil Anwar, Computer Support Specialist replied 2 years ago
Is there a network icon in the system tray besides the sound icon?
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Customer reply replied 2 years ago
yes. When I hover over it, it says, "Not connected. No connections are available"
Tech Support Specialist: Kamil Anwar, Computer Support Specialist replied 2 years ago
Is there a wifi switch on the left/right of the yoga 3?
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Customer reply replied 2 years ago
Are you still there? Or just done? I'm obviously not satisfied yet - you cannot charge my credit card.And now you ask whether there's a wifi switch - do you know this laptop system or not?
Customer reply replied 2 years ago
Typing now to see if you will get back to me more promptly with multiple replies. Please type back soon.
Tech Support Specialist: Kamil Anwar, Computer Support Specialist replied 2 years ago
Yes, i am still here. You will be refunded if the issue is not resolved.
IT issues needs troubleshooting; since i do not have the exact model, i cannot look up the manual. If you can send me the model; i'll be able to tell you about the switch, wifi card seems to be properly installed.
Please see the link below:
https://support.lenovo.com/us/en/find-product-name
and provide me the exact model #
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Customer reply replied 2 years ago
The bottom of the unit (still) says "Lenovo Yoga 3.14"
Above that designation, I see "Model Name (chinese characters...) 80JH"
Tech Support Specialist: Kamil Anwar, Computer Support Specialist replied 2 years ago
Let me check. Wait please.
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Customer reply replied 2 years ago
Actually, there is not a period between the 3 and the 14.
So It's "Lenovo Yoga 3 14"
There is also another string that might be useful: "MO: PF9XB5520003"
Tech Support Specialist: Kamil Anwar, Computer Support Specialist replied 2 years ago
On the F keys, do you see any key with the airplane?
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Tech Support Specialist: Kamil Anwar, Computer Support Specialist replied 2 years ago
It appears to be the F7 key
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Customer reply replied 2 years ago
Yes, that's what my F7 key looks like. And I'm not in airplane mode.
Tech Support Specialist: Kamil Anwar, Computer Support Specialist replied 2 years ago
Please hold the windows key and press R
Type hdwwiz.cpl
Click Network Adapters
Right click the "Broadcom 802.11ac BCM4352 Network Adapter"
Select Uninstall; then reboot the computer.
Let me know when done.
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Customer reply replied 2 years ago
Couldn't hurt, since that adapter is clearly not getting it done. But please, why would uninstalling that adapter actually help?
Tech Support Specialist: Kamil Anwar, Computer Support Specialist replied 2 years ago
It may be a glitch, if airplane is not enabled, adapter is installed, then most of the times, reinstalling the adapter fixes it.
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Customer reply replied 2 years ago
And it gets re-installed just by uninstalling it and rebooting?
Tech Support Specialist: Kamil Anwar, Computer Support Specialist replied 2 years ago
Yes, if not then we can download and reinstall via USB
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Customer reply replied 2 years ago
So the driver reinstalled, and the problem remains.
Customer reply replied 2 years ago
I mean, I did as you said: uninstalled the driver, restarted, and found the driver had been reinstalled and that the problem remained.
Tech Support Specialist: Kamil Anwar, Computer Support Specialist replied 2 years ago
Is there any other device connected to the wireless router?
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Customer reply replied 2 years ago
Sure. This system I'm using right now for instance. Plus my Samsung phone, and a couple of iPads.
Tech Support Specialist: Kamil Anwar, Computer Support Specialist replied 2 years ago
Are you running Avast?
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Customer reply replied 2 years ago
no
Tech Support Specialist: Kamil Anwar, Computer Support Specialist replied 2 years ago
Then it appears to me that this is an issue with the chipset. BUT i will opt out to see if other experts have a different opinion.
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Customer reply replied 2 years ago
Thanks for trying. I have to move on some other way. If someone in your org comes up with something, you or they can email me. For now. I'll call this "unresolved" and proceed toward another approach.
Tech Support Specialist: Byron, Computer Support Specialist replied 2 years ago
Byron
Byron, Computer Support Specialist
Category: Computer
Satisfied Customers: 3,057
Experience: CCNA, A+, MCSE with over 12 years experience.
Verified
Hi. My name is***** you for your question and the opportunity to assist. From what I've been able to determine the Yoga 3 and Yoga 3 Pro both use the Broadcom 4352 wireless card.
On the Lenovo site they don't have a Windows 10 driver available for the Yoga 3 but they do for the Yoga 3 Pro. It looks like the driver was released on 7/20. Maybe Lenovo just hasn't updated their site yet.
Go here:
http://support.lenovo.com/ca/en/products/laptops-and-netbooks/yoga-series/yoga-3-pro-1370-laptop-lenovo
On this page set
Component = Networking:Wireless LAN
Operating System = Windows 10(64-bit) there is no 32 bit option
-
Give that driver a try.
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Tech Support Specialist: Byron, Computer Support Specialist replied 2 years ago
Hi. My name is***** you for your question and the opportunity to assist. From what I've been able to determine the Yoga 3 and Yoga 3 Pro both use the Broadcom 4352 wireless card.
On the Lenovo site they don't have a Windows 10 driver available for the Yoga 3 but they do for the Yoga 3 Pro. It looks like the driver was released on 7/20. Maybe Lenovo just hasn't updated their site yet.
Go here:
http://support.lenovo.com/ca/en/products/laptops-and-netbooks/yoga-series/yoga-3-pro-1370-laptop-lenovo
On this page set
Component = Networking:Wireless LAN
Operating System = Windows 10(64-bit) there is no 32 bit option
-
Give that driver a try.
Read more: http://www.justanswer.com/computer/9844x-bought-yoga-early-month-upgraded-yesterday-windows.html#ixzz3hWFxq9iQ
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Ask Byron Your Own Question
Byron
Byron
Byron, Computer Support Specialist
Category: Computer
Satisfied Customers: 3,057
3,057 Satisfied Customers
Experience: CCNA, A+, MCSE with over 12 years experience.

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