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Michelle, Computer Support Specialist
Category: Computer
Satisfied Customers: 5640
Experience:  B.Sc. Computer Science with Honors
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My chrome book hasn't been on week and when I started

Customer Question

my chrome book hasn't been on for a week and when I started it I got a screen that is frozen. I need help or a manual. I just got this for my daughter on her birthday on 7/7/2015, so this isn't an old chrome book.
Submitted: 2 years ago.
Category: Computer
Expert:  Michelle replied 2 years ago.
Hi my name is ***** ***** I will be the expert working with you today to help resolve your problem.
Push and hold down the power button for 30 seconds on the chrome book the power will shut down wait for 3 mins and then connect the ac adapter and power on the chrome book in a normal way you power on. Check for the battery icon it should charge fine let it charger for 6 hrs.