How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask Andy Your Own Question
Andy
Andy, Computer Consultant
Category: Computer
Satisfied Customers: 5316
Experience:  11yr exp, Comp Engg, Internet expert, Web developer, SEO
16465236
Type Your Computer Question Here...
Andy is online now
A new question is answered every 9 seconds

I have lost my hard drive

Customer Question

I have lost my hard drive
Submitted: 2 years ago.
Category: Computer
Expert:  Michelle replied 2 years ago.
Hi, My name is ***** ***** i will be assisting you
Please let me know the make and model of your computer
also let me know the error if any you get on your computer
Customer: replied 2 years ago.
Toshba satelite c500-A-11Q
Expert:  Michelle replied 2 years ago.
please let me know that when you turn on the laptop, do you get any errors.
what screen does it get stuck at
Customer: replied 2 years ago.
no bootable divice please restart system
Customer: replied 2 years ago.
I don't know how to to reastart system
Expert:  Michelle replied 2 years ago.
please restart the computer and tap the f2 key
you will reach the system setup\bios screen
go to the option boot\boot sequence
please make the hard drive\hdd the first boot device
save changes and exit
the computer will restart..let me know if there is any change or you still get the same message
Customer: replied 2 years ago.
Still get the same
Expert:  Michelle replied 2 years ago.
please restart the computer and tap the f12 key
in the one time boot menu select hard drive\hdd option and press enter
let me know what happens
Customer: replied 2 years ago.
Nothing happens just the the same
Expert:  Michelle replied 2 years ago.
please let me know that in the f12 screen or bios screen was the hard drive hdd option showing up or it was not there