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I typed my product key found on side of my PC and I get "not

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a valid office product key"...
I typed my product key found on side of my PC and I get "not a valid office product key"
Submitted: 2 years ago.Category: Computer
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Answered in 5 minutes by:
7/24/2015
Tech Support Specialist: Michelle, Computer Support Specialist replied 2 years ago
Michelle
Michelle, Computer Support Specialist
Category: Computer
Satisfied Customers: 5,753
Experience: B.Sc. Computer Science with Honors
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Hi, My name is ***** ***** i will be assisting you
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Tech Support Specialist: Michelle, Computer Support Specialist replied 2 years ago
please let me know that the product key that you are entering from the label on side of pc has windows 7 product key mentioned on it
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Customer reply replied 2 years ago
W8TW7-PKR8G-Y7H6V-8YBEM-RDBKM
Customer reply replied 2 years ago
24 July 2015 07:01W8TW7-PKR8G-Y7H6V-8YB3M-RDBKM
Tech Support Specialist: Michelle, Computer Support Specialist replied 2 years ago
the label on which the you found this key..does it mention microsoft windows 7 on it..or does it says microsoft office on it
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Customer reply replied 2 years ago
Windows 7 Home Prem OA
Tech Support Specialist: Michelle, Computer Support Specialist replied 2 years ago
the key that you entered is the product key for the operating system windows 7its not the product key for ms office software
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Tech Support Specialist: Michelle, Computer Support Specialist replied 2 years ago
have you installed msoffice from a disc or downloaded it
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Customer reply replied 2 years ago
it was installed at the store.
Tech Support Specialist: Michelle, Computer Support Specialist replied 2 years ago
is this a new computer and is this the first time you are trying to use msoffice
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Customer reply replied 2 years ago
purchased Feb 2011, I've been able to open msoffice before.
Tech Support Specialist: Michelle, Computer Support Specialist replied 2 years ago
ok and when did you start getting this error
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Customer reply replied 2 years ago
Last week. Tried to open a word document, and I tried to open a spreadsheet yesterday.
Tech Support Specialist: Michelle, Computer Support Specialist replied 2 years ago
let me know the version of msoffice installed
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Customer reply replied 2 years ago
where do I find that?
Tech Support Specialist: Michelle, Computer Support Specialist replied 2 years ago
click start..all programs ..in the list of programs you will see msoffice..let me know what does it say like..word 2003, 2007, 2010 etc
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Customer reply replied 2 years ago
Microsoft excel 2010, Microsoft word 2010
Tech Support Specialist: Michelle, Computer Support Specialist replied 2 years ago
does the ms office version say anything like office home and student, office home and business, office proffessional
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Customer reply replied 2 years ago
Microsoft Excel Starter 2010, Microsoft Word Starter 2010
Tech Support Specialist: Michelle, Computer Support Specialist replied 2 years ago
ok..give me a moment
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Tech Support Specialist: Michelle, Computer Support Specialist replied 2 years ago
the starter version does not require a product key..by any chance did you upgrade the office version
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Customer reply replied 2 years ago
I might have, but I don't remember
Tech Support Specialist: Michelle, Computer Support Specialist replied 2 years ago
in case you upgraded, you must have paid for the upgrade and would have received either the product key on email or physically ...do you recall making an online payment for office upgradeif not, i can give you the steps to restoring the pc a week back to check
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Customer reply replied 2 years ago
I don't recall making a payment. If I did, it would be long before last week. I don't recall receiving an email. I've checked my email folder.
Tech Support Specialist: Michelle, Computer Support Specialist replied 2 years ago
ok lets try a system restore in that case...please note that during restore the computer will restart...you can open this page from just answer email by clicking on view answer the system restore should reverse any changes to the system that might have caused the issue to occour. click start...in the search box type system restorein the window that appears, restore computer to earlier date and time and click nextselect a date may be a week or 2 back when system was running fine and click nextfollow the onscreen steps once the restore completes, try opening word or excel and let me know the status
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Customer reply replied 2 years ago
Will this recovery cause me to lose any emails that I've received or any online information?
Tech Support Specialist: Michelle, Computer Support Specialist replied 2 years ago
no....this will not affect your online data
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Customer reply replied 2 years ago
ok. be back in a while.
Tech Support Specialist: Michelle, Computer Support Specialist replied 2 years ago
if you have downloaded, any software or files you will have to redownload
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