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Andy, Computer Consultant
Category: Computer
Satisfied Customers: 5316
Experience:  11yr exp, Comp Engg, Internet expert, Web developer, SEO
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Can't enter username on any secure site. IE-11, windows 7 home

Customer Question

Can't enter username on any secure site. IE-11, windows 7 home premium.
Submitted: 2 years ago.
Category: Computer
Expert:  Dustin replied 2 years ago.
Welcome, my name is ***** ***** I will assist you today!
there could still be viruses left over. Or, even if the other guy was able to remove all the viruses. Its clear that he didn't fix the damage the viruses caused.
For my part, Virus removal and computer repair are my specialties. If the computer can connect to the internet, would you like to try our screen sharing additional service. With a screen share I can temporarily connect to your computer and work to resolve all issues on screen. Would you like to try that service?
Or would you prefer I try and assist you via written support only?
Thank you for your response,
Dustin S.
Senior Technician and Network Switching Systems Operator / Maintainer.