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Byron
Byron, Computer Support Specialist
Category: Computer
Satisfied Customers: 2735
Experience:  CCNA, A+, MCSE with over 12 years experience.
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IHave asus of 4 years and right now I can not reboot my

Customer Question

Hi i
Have asus of 4 years and right now I can not reboot my computer it asked for installation disk but I do not have one plz help
Submitted: 2 years ago.
Category: Computer
Expert:  Michelle replied 2 years ago.
Hi, My name is ***** ***** i will be assisting you
Please let me know if its a asus desktop or laptop that you are using
please turn off the unit by keeping the power button pressed for 10 secs
in case its a desktop, unplug power cord and in case of laptop unplug battery and adapter cord
keep the ON buton pressed for 10 secs
plug in power cord(and battery for laptop) and turn on
as soon as you turn on press the f8 key
if you reach the advanced menu screen, select safe mode and press enter
let me know if you reach safe mode desktop or not
i will suggest further accordingly
Customer: replied 2 years ago.
It send me to BIOs when I went to advanced mode it tells me I have less then 20 % capacity on
My battery though it lap tab I connected directly to power
Expert:  Michelle replied 2 years ago.
is the battery charging light lit
please restart and tap the f12 key
in the one time menu select hard drive or hdd and press enter
let me know what happens
Customer: replied 2 years ago.
(###) ###-####
Expert:  Michelle replied 2 years ago.
please let me know that did you try the f12 key on restart
Customer: replied 2 years ago.
Not working
Expert:  Michelle replied 2 years ago.
please restart and tap f2
you will reach bios
go to the option boot\boot sequence\boot device priority
make the first boot device as hard drive
save changes and exit
the computer will restart
let me know what screen you get after restart
Customer: replied 2 years ago.
Plz call
Me on(###) ###-####
Expert:  Michelle replied 2 years ago.
i am sorry but i will have to opt out and open this question to other experts
Customer: replied 2 years ago.
I am here but not sure what to do aptio set up utility
Expert:  Byron replied 2 years ago.
Hi. My name is***** you for your question and the opportunity to assist. Can you tell me the model number of your laptop?
We can do a phone call later today if you'd like?

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