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Andy, Computer Consultant
Category: Computer
Satisfied Customers: 5316
Experience:  11yr exp, Comp Engg, Internet expert, Web developer, SEO
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On May 12, 2015 I purchased Kaspersky anti-virus program through

Customer Question

On May 12, 2015 I purchased Kaspersky anti-virus program through the Geek Squad. On July 14 I started getting notices that my Kaspersky anti-virus program license was expiring. Kaspersky (company) said that they and you were 2 different vendors. How do I know my computer is protected?
Submitted: 2 years ago.
Category: Computer
Expert:  Martin replied 2 years ago.
Hello, welcome to JustAnswer my name is ***** ***** I'm one of the experts who will be assisting you today.
We can check to see if your anti virus is currently active and if it isn't I can show you how to get it reactivated. I can also show you what other options you have.
May I start a remote session so I can take a look at the problem and solve it for you now?
Please reply using the box below.
Customer: replied 2 years ago.
Expert:  Martin replied 2 years ago.
Thank you. Please accept the remote support offer, then From your computer click the following link:
Click Here
And click Join your session --> And run (open) the program that gets downloaded Elsinore.ScreenConnect.Client
Let me know once you've done that or if you need additional steps.