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Andy
Andy, Computer Consultant
Category: Computer
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Experience:  11yr exp, Comp Engg, Internet expert, Web developer, SEO
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Hp m2727 nf scan function works great but there is a one minute

Customer Question

hp m2727 nf scan function works great but there is a one minute delay beteen my instruction to scan and the start of the scan process
Submitted: 2 years ago.
Category: Computer
Expert:  A. Stevens replied 2 years ago.
Hi, I am A. Stevens here to help with your question!How are you initiating the scan? Via the printer control panel or using the HP scan software?
Customer: replied 2 years ago.
HP Scan software. I pinned a Scan icon to my task bar. It eventually does the scan but it takes forever to start
Expert:  A. Stevens replied 2 years ago.
How do you have unit connected? USB or network?
Customer: replied 2 years ago.
It's a network printer but I'm attached with an USB wire
Customer: replied 2 years ago.
How long will this take
Expert:  A. Stevens replied 2 years ago.
I'm looking at some possible causes now
Expert:  A. Stevens replied 2 years ago.
Can you try to initiate the scan from the printers control panel to see if it takes a long time also? I want to rule out the mechanics of the unit as a problem
Customer: replied 2 years ago.
How do I do that
Expert:  A. Stevens replied 2 years ago.
I'm looking for the exact instructions give me just a moment
Customer: replied 2 years ago.
It ells me waiting for pc
Expert:  A. Stevens replied 2 years ago.
"Scan directly from the product by using the control-panel scan buttons. Press Start Scan or Scan To to scan to a folder (Windows only) or to scan to e-mail."
Expert:  A. Stevens replied 2 years ago.
You might get a prompt on your PC to allow or use HP scan
Customer: replied 2 years ago.
It responds "not set up on PC". We have this set up to scan to our medical files and not to print any hard copies that would disclose any provacy issues
Expert:  A. Stevens replied 2 years ago.
I see, so only the scanner function works? What HP software do you have installed exactly?
Expert:  A. Stevens replied 2 years ago.
Do you have "HP LaserJet M2727 MFP Series Full Solution " installed?
Customer: replied 2 years ago.
Its a 4 in 1. Everthing works it's only the scanner that takes time t start the process. The program on my program list is HP Laser Jet M2727 series 5.2
Expert:  A. Stevens replied 2 years ago.
You you try uninstalling it and installing it again using the latest download from HP here: http://h20566.www2.hp.com/hpsc/swd/public/readIndex?sp4ts.oid=3377077&swLangOid=8&swEnvOid=4063
Customer: replied 2 years ago.
no
Expert:  A. Stevens replied 2 years ago.
Can you try*
Customer: replied 2 years ago.
try what
Expert:  A. Stevens replied 2 years ago.
Uninstalling the software, then install it again using the latest download from the link I sent
Customer: replied 2 years ago.
I am on the link but I don't know how to download from the hP page
Expert:  A. Stevens replied 2 years ago.
Expand the software portion by clicking the "+"
Customer: replied 2 years ago.
I expanded it and there are 4 pprograms listed ut not the one youmentioned earlier
Expert:  A. Stevens replied 2 years ago.
Download the last in the list: HP LaserJet M2727 MFP Series Full Solution AP
Customer: replied 2 years ago.
Under software I found http://h20566.www2.hp.com/hpsc/swd/public/detail?sp4ts.oid=3377077&swItemId=ma_81630_2&swEnvOid=4063
Expert:  A. Stevens replied 2 years ago.
Yes, that one you sent me will work also, go ahead to download it
Customer: replied 2 years ago.
I just work here Is it safe to remove the exisitng HP printer program
Expert:  A. Stevens replied 2 years ago.
Well...in that case you may want to consult your IT department before making any chances
Expert:  A. Stevens replied 2 years ago.
changes*
Customer: replied 2 years ago.
Can we continue next week?
Expert:  A. Stevens replied 2 years ago.
Sure..no problem..just reply back here and I will get back to you aSAP

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