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how does your service work?
Submitted: 2 years ago.Category: Computer
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Customer reply replied 2 years ago
I have already gone back to a restore point once while in safe mode. That made the problem worse.
Answered in 20 minutes by:
7/14/2015
Tech Support Specialist: Randy Computer Tech, Computer Support Specialist replied 2 years ago
Randy Computer Tech
Randy Computer Tech, Computer Support Specialist
Category: Computer
Satisfied Customers: 9,910
Experience: Computer Technician
Verified
Hi, my name is ***** ***** certified computer professional with over 10 years experience. I will be glad to assist you with this.
I am sorry to hear that you are having this issue.
I can help you troubleshoot this and with the instructions to boot from disc.
Follow these steps please>
Disconnect the power cord on the computer, then hold the power button down for 60 seconds. Then reconnect the power cord and press the power button, then immediately and repeatedly press the F2 key on your keyboard. This will bring the advanced boot menu. Choose the cd disc drive.
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Customer reply replied 2 years ago
did that which brought me to the only two selections of check memory or start win 7
can't get to any other menus
Tech Support Specialist: Randy Computer Tech, Computer Support Specialist replied 2 years ago
okay, repeat the process and use the F8 key please.
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Customer reply replied 2 years ago
I'll try that again. It worked last night to be able to restore back 2 weeks ago. It did not have a selection for start from disk. That restore point using the steps you just said did not fix it.
Tech Support Specialist: Randy Computer Tech, Computer Support Specialist replied 2 years ago
okay, you can also continually tap the space bar when you first power on until you get the Windows boot manager screen then press the F8 key.
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Customer reply replied 2 years ago
right now the selections are fix computer, safe mode, start normal, debugging, nothing for starting from disk. I have selected different options to no avail. fix 'restore' not working
Tech Support Specialist: Randy Computer Tech, Computer Support Specialist replied 2 years ago
okay, try this next. Power completely down, then power on and press the F9 key
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Customer reply replied 2 years ago
it says all data in this partition will be lost
Tech Support Specialist: Randy Computer Tech, Computer Support Specialist replied 2 years ago
yes, that option reloads the operating system and completely wipes out the old data and os. Unfortunately, if the drive is corrupted that is the only option.
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Customer reply replied 2 years ago
all program files, windows, etc why would i want to do this
Customer reply replied 2 years ago
there has to be another way
Tech Support Specialist: Randy Computer Tech, Computer Support Specialist replied 2 years ago
If you are having problems with your computer then that would be the only reason. You can do a back up of your files and then do the restore also.
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Tech Support Specialist: Randy Computer Tech, Computer Support Specialist replied 2 years ago
Do you have an external drive that you can back up your data on?
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Customer reply replied 2 years ago
how can i do a backup of my files
Customer reply replied 2 years ago
this has been no help whatsoever. if i an't keep my autocad program which is 4k this computer is a boat anchor
Tech Support Specialist: Randy Computer Tech, Computer Support Specialist replied 2 years ago
use an external USB 3.0/eSATA/FireWire/Thunderbolt drive and back up your data, you can get those at walmart, bestbuy, etc...
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Customer reply replied 2 years ago
I have a wdmycloud connected to this computer
Tech Support Specialist: Randy Computer Tech, Computer Support Specialist replied 2 years ago
okay, great. If you have the pc backed up to the wdmycloud you will not lose anything. Complete the restore then you can restore the back up.
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Customer reply replied 2 years ago
no i just bought it, i put stuff from this computer not the asus. i canget the windows screen to restore again but don't know the password ***** log on as a local user
Customer reply replied 2 years ago
how can i get to bios
Customer reply replied 2 years ago
when it starts to bootup it asks if i want to setup what is that
Tech Support Specialist: Randy Computer Tech, Computer Support Specialist replied 2 years ago
at the initial boot you should see the white writing at the bottom that says press F2 to enter bios.
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Customer reply replied 2 years ago
i am in bios set up utility what do i need to do
Tech Support Specialist: Randy Computer Tech, Computer Support Specialist replied 2 years ago
Enter BIOS, set “SUPERVISOR PASSWORD” or “USER PASSWORD”, and then open BIOS FEATURES SETUP, set “Security Option” as “Setup”. Save these changes and exit. Now, if you start Dell computer and press Del or F2 entering BIOS setting screen, it will ask you to type password, which is BIOS password. But you don’t need to sign into Windows system with password.
Method 2:
Set “SUPERVISOR PASSWORD” or “USER PASSWORD”, but set “Security Option” as “System”. Save and exit. If you do so, you have to type password ***** you enter both BIOS and Windows OS.
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Customer reply replied 2 years ago
dont see password ***** up tweaker. main. advanced. power. boot. tools
Tech Support Specialist: Randy Computer Tech, Computer Support Specialist replied 2 years ago
okay, it should be in advanced.
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Customer reply replied 2 years ago
cpu config, chipset, onboard, usb, pcipnp
Customer reply replied 2 years ago
and irog
Tech Support Specialist: Randy Computer Tech, Computer Support Specialist replied 2 years ago
okay, try this. disconnect the power cord, then open up your computer casing and look for the battery( most computers use a coin cell CMOS battery, like the CR2032 ). Remove the battery for approximately 5 minutes and slot it back. By removing the battery it deprives the motherboard’s flash memory of power supply, you are essentially resetting the settings back to default when the existing data in BIOS are cleared.
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Customer reply replied 2 years ago
this is a little bit beyond me i'll have to look up what these things are supposed to look like
Tech Support Specialist: Randy Computer Tech, Computer Support Specialist replied 2 years ago
the cr2032 is a watch battery.
Here are some instructions with images> http://www.computerhope.com/issues/ch000239.htm
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Customer reply replied 2 years ago
dont see it i have a big fan right on top, it maybe under that. can i email you a pic?
Customer reply replied 2 years ago
I have a gigantic graphic card with camoflage on it
Customer reply replied 2 years ago
it is standing on end i try to remove
Customer reply replied 2 years ago
a bit wad of wire was covering
Tech Support Specialist: Randy Computer Tech, Computer Support Specialist replied 2 years ago
okay,
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Customer reply replied 2 years ago
got it out
Tech Support Specialist: Randy Computer Tech, Computer Support Specialist replied 2 years ago
okay, good. Leave it out for about 5 minutes.
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Customer reply replied 2 years ago
it is cpu intel core I7 920 cg5290
Tech Support Specialist: Randy Computer Tech, Computer Support Specialist replied 2 years ago
That is a very good computer.
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Customer reply replied 2 years ago
at the time the best buy guy said it was the most powerful in the store, the male in me made me buy it. putting in the battery now
Customer reply replied 2 years ago
should i let it start windows or try to restore
Customer reply replied 2 years ago
it is asking to set up or load default
Tech Support Specialist: Randy Computer Tech, Computer Support Specialist replied 2 years ago
What was your initial problems with it?
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Customer reply replied 2 years ago
a week after adding wdmycloud, which not fun by the way many hurdles to install. power went out apc failed, had to get 2 new batteries for apc . i think it was trying to update when failure happened. internet explorer not working properly, changed display didn't like that. muliple reboots restored to 2 days after wd install. black screens with cursor only. now don't care about wd and will restore if allowed to any date to fix
Customer reply replied 2 years ago
I had many problems with this asus when first bought. I (not the geeks at bb) finally discovered hibernation was causing blue screens 3 times a day. not fun
Tech Support Specialist: Randy Computer Tech, Computer Support Specialist replied 2 years ago
okay, the best option will be a complete restore. If you have any data that you want to keep, get that backed up then do a restore. That will return the computer to the way it was when you first bought it.
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Customer reply replied 2 years ago
I can't restore my programs, don't have disk
Tech Support Specialist: Randy Computer Tech, Computer Support Specialist replied 2 years ago
which programs do you have that you need back?
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Customer reply replied 2 years ago
I found another asus disk how do I get it to see it again?
Customer reply replied 2 years ago
The last disk wanted to reformat the partition but this one says support
Tech Support Specialist: Randy Computer Tech, Computer Support Specialist replied 2 years ago
Try the recovery on this link>https://neosmart.net/wiki/asus-recovery-disk/
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Customer reply replied 2 years ago
autocad
Tech Support Specialist: Randy Computer Tech, Computer Support Specialist replied 2 years ago
okay, do you use the student version?
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Customer reply replied 2 years ago
no
Tech Support Specialist: Randy Computer Tech, Computer Support Specialist replied 2 years ago
do you know the registration number or did you have an email address connected to the registration?
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Tech Support Specialist: Randy Computer Tech, Computer Support Specialist replied 2 years ago
tion Folder or the links below for your product version:2016 Products2015 Products2014 Products2013 Products2012 Products2011 Products2010 ProductsNote: Please ensure you are using the correct product key for the Autodesk product and version you are installing. Entering an incorrect product key will result in activation errors for that product.Return to TopSee Also:Preparing your System before Installing Autodesk SoftwareInstalling and Configuring your Autodesk SoftwareActivating and Registering your Autodesk Software
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Customer reply replied 2 years ago
no it is pirated. it is asking for a password ***** system recovery options
Tech Support Specialist: Randy Computer Tech, Computer Support Specialist replied 2 years ago
okay, I can get you a link for the keygen.
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Tech Support Specialist: Randy Computer Tech, Computer Support Specialist replied 2 years ago
hhttps://thepiratebay.mn/torrent/4925758/Autodesk_AutoCAD_2010-_Keygens_only_(X-FORCE_32_64bits)_[RH
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Customer reply replied 2 years ago
all of my autocad drawings and pictures of all my projects for the last 4 years is on that computer
Tech Support Specialist: Randy Computer Tech, Computer Support Specialist replied 2 years ago
okay, you will definitely want to get those backed up.
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Customer reply replied 2 years ago
no kidding, i was going to this week on the cloud
Customer reply replied 2 years ago
can i get into the bios and fix something?
Tech Support Specialist: Randy Computer Tech, Computer Support Specialist replied 2 years ago
if the wdmycloud is not working properly, I would get a standard 1 tb external hardrive. The seagate works great and will do a backup and restore automatically.
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Tech Support Specialist: Randy Computer Tech, Computer Support Specialist replied 2 years ago
It does not sound like that will help. This sounds like the hard drive was corrupted by the wdmycloud.
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Customer reply replied 2 years ago
the cloud is working but how can i get into the computer to save to it? you are probably right it is the culprit. can i get into the other asus disk and boot from there?
Tech Support Specialist: Randy Computer Tech, Computer Support Specialist replied 2 years ago
did you try booting to safe mode?
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Customer reply replied 2 years ago
yes i am at the password ***** for recovery/dont know password. it several users aspnet, homegroupuser$, updatauser, teena, qbdatauser. I would not have put in a password ***** ***** a default password *****?
Tech Support Specialist: Randy Computer Tech, Computer Support Specialist replied 2 years ago
no, there are not any default passwords. Did you follow these steps to get safe mode>Immediately after the computer is powered on or restarted (usually after you hear your computer beep), tap the F8 key in 1 second intervals. After your computer displays hardware information and runs a memory test, the Advanced Boot Options menu will appear. Use the arrow keys to select Safe Mode
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Customer reply replied 2 years ago
that when it asks for the password
Customer reply replied 2 years ago
i got it to see the other cd and it says welcom to asus motherboard make disk for dos menu, what is this, can it help?
Tech Support Specialist: Randy Computer Tech, Computer Support Specialist replied 2 years ago
To reset password ***** Windows 7 from safe mode, restart PC. Press F8 to enter Windows Boot Menu and then chooseSafe Mode with Command Prompt.Then enter the following:net user root /ADDThen enter the following:net localgroup administrators root /ADDThen finally, enter the following:net localgroup users root /DELETEIf the above can't help you, but you have other administrative accounts, they will be helpful. Or, you may have to refer to pro tool like Ophcrack or othe Windows Password ***** Tool. :http://download.cnet.com/Windows-Password-Recovery-Tool/3000-2092_4-10964595.html
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Tech Support Specialist: Randy Computer Tech, Computer Support Specialist replied 2 years ago
no, that will not help. It is the motherboard disk.
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Customer reply replied 2 years ago
it won't go into safe mode anymore, with or without command prompt. it will go into fix my computer which is the restore but want the password
Tech Support Specialist: Randy Computer Tech, Computer Support Specialist replied 2 years ago
Okay, th it s sound like it is getting worse. If it goes any further you may lose everything. I thingkyour best option will be to remove the hard drive and carry it to bestbuy or computer repair and get it backed up /copied
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Tech Support Specialist: Randy Computer Tech, Computer Support Specialist replied 2 years ago
Okay, th it s sound like it is getting worse. If it goes any further you may lose everything. I thingkyour best option will be to remove the hard drive and carry it to bestbuy or computer repair and get it backed up /copied
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Customer reply replied 2 years ago
remove the whole drive and they will copy it to another drive and then the new one will boot up?
Tech Support Specialist: Randy Computer Tech, Computer Support Specialist replied 2 years ago
No, they will copy the hard drive and then you can format it or do a full restore.
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Customer reply replied 2 years ago
will autocad work?
Customer reply replied 2 years ago
I can't do anything in the bios to fix things?
Tech Support Specialist: Randy Computer Tech, Computer Support Specialist replied 2 years ago
No. Unfortunately there is nothing short of reloading the operating system.
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