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Andy
Andy, Computer Consultant
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Mlaptop won,t get on internet

Customer Question

mlaptop won,t get on internet
Submitted: 2 years ago.
Category: Computer
Expert:  Mr.Med replied 2 years ago.
Hello and welcome to justanswer, My name is ***** ***** i will be assisting you today I'm sorry about the issue, Is there any error or message when connecting your windows 7 computer to the internet?does your computer work with wired/cableor wireless connection? Thank you
Customer: replied 2 years ago.
ihave 2 laptops,this one ok. just slow,myother one i,ve got it in my lap itsv wire int ,just keepsvworking on modes,no internet
Expert:  Mr.Med replied 2 years ago.
it is a laptop or a desktop,also Can you connect to the Internet by wireless ?
Customer: replied 2 years ago.
this laptop is wireless,other laptop wire or cable,i took wire out of desktop which is okmy wire lap.i as playing checkers and just lost int. just keeps trying mods,no internet.i,m 84 yrs alone play checkers much of time
Customer: replied 2 years ago.
ok my phone no,870(###) ###-####
Expert:  Mr.Med replied 2 years ago.
Please Make sure that all cables are connected, Restart your modem, and then restart your router. Remove the power cable from the modem and router. After all lights on the device have gone out, wait at least 10 seconds, and then plug the modem and router back in. now check your internet connection let me know the resultsthank you
Customer: replied 2 years ago.
ok
Customer: replied 2 years ago.
(Posted by JustAnswer at customer's request) Hello. I would like to request the following Expert Service(s) from you: Live Video Call. Let me know if you need more information, or send me the service offer(s) so we can proceed.
Customer: replied 2 years ago.
(Posted by JustAnswer at customer's request) Hello. I would like to request the following Expert Service(s) from you: Live Video Call + Remote Tech Support. Let me know if you need more information, or send me the service offer(s) so we can proceed.
Expert:  Mr.Med replied 2 years ago.
has everything worked out please?

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