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Andy, Computer Consultant
Category: Computer
Satisfied Customers: 5316
Experience:  11yr exp, Comp Engg, Internet expert, Web developer, SEO
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I am unable to access my administrator using my password. Is

Customer Question

I am unable to access my administrator using my password. Is there a bypass to this issue ? My password ***** not been changed
Submitted: 2 years ago.
Category: Computer
Expert:  Martin replied 2 years ago.
Hello, welcome to JustAnswer my name is ***** ***** I'm one of the experts who will be assisting you today.
When did the problem start?
Is the account you're on now an administrator as well?
May I start a remote session so I can take a look at the problem and solve it for you now?
Please reply using the box below.
Customer: replied 2 years ago.
No this is my sons user profile I'm on. This started this week
Expert:  Martin replied 2 years ago.
Are you able to click Start, type cmd wait for cmd.exe to show up in the list then, right click cmd.exe and select "Run as administrator" ?
Customer: replied 2 years ago.
yes, I've tried that but it requires the administrator password
Customer: replied 2 years ago.
everything I've tried asks for an administrator password
Expert:  Martin replied 2 years ago.
And if you put your old password ***** just flashes back?
Have you changed your email password *****?
Customer: replied 2 years ago.
yes that's what it does and no I haven't changed it at all. without the admin password, the kids can't change it either
Expert:  Martin replied 2 years ago.
Have you tried rebooting into safe mode to see if it makes any difference?
Customer: replied 2 years ago.
no, how do I do that ? hard turn off ? and how do I continue this conversation with you once I do this ?
Expert:  Martin replied 2 years ago.
You should be getting a transcript of this conversation by email, you can either come back to this website or check your email and click on one of the links from there.
Also, I can do all this via a remote session if you like, it might be a lot quicker and less hassle for you.
Here are the instructions.
What you need to do is restart the computer and press F8 repeatedly until the Advanced Boot Menu screen comes up.
You will get a list of options which can be selected by using the UP / DOWN keys on your keyboard.
Select the one that says "Safe Mode with Networking" and hit Enter.
It should let you log into the computer with administrator privileges where we can troubleshoot the problem.
The screen might look funny since it loads up with a small resolution but the main thing is to get in.
Let me know once you're in Safe Mode so we can continue.
Expert:  Martin replied 2 years ago.
How did it go?