How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask Andy Your Own Question
Andy, Computer Consultant
Category: Computer
Satisfied Customers: 5316
Experience:  11yr exp, Comp Engg, Internet expert, Web developer, SEO
Type Your Computer Question Here...
Andy is online now
A new question is answered every 9 seconds

Black screen on Toshiba TP6lH95, I contacted you earlier and

Customer Question

black screen on Toshiba TP6lH95, I contacted you earlier and put in my credit card
Submitted: 2 years ago.
Category: Computer
Expert:  Michael Norman replied 2 years ago.
Hello. My name is, Mike. I'd like to try and assist you with your issue.1) Make sure the laptop is booting up when you turn it on. Do any lights come on?2) If the laptop is not booting up, remove the battery, plug in the power cord with the battery out and see if it will boot up. This is more than likely a battery problem and on some laptops you can bypass this by removing the battery and using the power cord.3) If the computer is booting up but you are only getting a black screen, plug the laptop up to an external computer monitor. This will help troubleshoot if it is your laptop's LCD that has gone bad.4) If the screen is not the problem, the issue is the hard drive itself. Unfortunately there is no fix for a hard drive issue. You would have to take it to a shop like Geek Squad where they could retrieved the data off of the hard drive and copy it to a new hard drive for you.