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I am trying to install Peachtree and it stopped with PrinterUti

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and caused a problem to...
I am trying to install Peachtree and it stopped with PrinterUti and caused a problem to complete installation
Submitted: 2 years ago.Category: Computer
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Answered in 1 hour by:
7/10/2015
Tech Support Specialist: Martin, Network Engineer replied 2 years ago
Martin
Martin, Network Engineer
Category: Computer
Satisfied Customers: 2,940
Experience: 10+ Years ExperienceCCNA Network EngineerA+ Net+ Linux & Windows OSC++ Programming
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Hello, welcome to JustAnswer my name is ***** ***** I'm one of the experts who will be assisting you today.
What is the complete error you get?
Have you installed it before?
What version of Windows are you running? For example: Windows 7, Windows 8
Please reply using the box below.
Regards,
Martin
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Customer reply replied 2 years ago
Do you have an answer to my question?
Customer reply replied 2 years ago
(Posted by JustAnswer at customer's request) Hello. I would like to request the following Expert Service(s) from you: Live Phone Call. Let me know if you need more information, or send me the service offer(s) so we can proceed.
Tech Support Specialist: Martin, Network Engineer replied 2 years ago
Sorry I didn't see a question so I replied to you with questions of my own to gather more information on what you need.
Did you get my reply?
And what was your question?
Martin
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Customer reply replied 2 years ago
I am running window 7 and I can't install Sage Peachtree complete Accounting 2012. What can I do to get it install?
Tech Support Specialist: Martin, Network Engineer replied 2 years ago
Thanks for the info.
What happens when you try to install it, do you get any errors?
If so what's the full error?
Also, have you ever installed this software before?
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Customer reply replied 2 years ago
No I have not install it before. When I try to install it's 3 parts, it get to 3rd and I received an error about PrinterUti.
Tech Support Specialist: Martin, Network Engineer replied 2 years ago
If you're on the computer I can setup a remote session and install it for you, it might be quicker.
Would you like that?
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Customer reply replied 2 years ago
I have to pay more and I can't afford that.
Tech Support Specialist: Martin, Network Engineer replied 2 years ago
I can try set the price down for you, how's that sound?
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Customer reply replied 2 years ago
No. Let's just try you walking me thru it. Thanks.
Tech Support Specialist: Martin, Network Engineer replied 2 years ago
I can try but walking you through something we haven't properly diagnosed will be a lengthy task.
Try right clicking the installation file and select "Run as administrator" and see if you get the same error.
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Customer reply replied 2 years ago
I have 7 days free trail and I paid $36.00. OK I will try installation but how do I run as Administrator? It don't ask that question.
Tech Support Specialist: Martin, Network Engineer replied 2 years ago
Try right clicking the install file and select "Run as administrator", if it's on a CD you will have to Explore the drive containing the CD then right click the setup file located in the disc drive.
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Customer reply replied 2 years ago
OK thanks. I will try now.
Customer reply replied 2 years ago
I am running now and as asministrator
Tech Support Specialist: Martin, Network Engineer replied 2 years ago
Good work, go through the installation and see if it will complete
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Customer reply replied 2 years ago
OK it may take a little bit of time but I will write down errors
Customer reply replied 2 years ago
ok, it's at the end of step 3 just setting there. "configuring your computer". It appears it has stopped.
Tech Support Specialist: Martin, Network Engineer replied 2 years ago
Don't cancel it, let it run and look for other little windows that may have popped up in the background prompting you to click on something.
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Customer reply replied 2 years ago
No other window.
Tech Support Specialist: Martin, Network Engineer replied 2 years ago
Ok, let it run and don't click on it.
Let's give it 20 minutes, sound reasonable?
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Customer reply replied 2 years ago
at the bottom it has "some firewalls like Zonealarm may prompt you to allow additional files. Don't know how to do that
Tech Support Specialist: Martin, Network Engineer replied 2 years ago
Take that as a "Disable your anti virus and firewall" message.
If you have an anti virus, look for it in the task bar, right click it and disable the "Firewall" part of the anti virus.
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Customer reply replied 2 years ago
ok
Customer reply replied 2 years ago
I am going to start the installation over,is that a good ideal?
Tech Support Specialist: Martin, Network Engineer replied 2 years ago
Yes that's a good idea, I've set the remote session offer to $5 which is the lowest I can set it to - this would be a lot easier if I could try the installation for you, don't you think?
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Customer reply replied 2 years ago
ok, have to do it tomorrow. Thank you.
Tech Support Specialist: Martin, Network Engineer replied 2 years ago
Ok, we can continue tomorrow no problem!
Speak to you then.
Martin
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