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Josh
Josh, Support Specialist
Category: Computer
Satisfied Customers: 19884
Experience:  5 years as Network Admin, 10+ years of IT support
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Aaron, I am having trouble with Rhapsody and computer authorization,

Customer Question

Hi Aaron, I am having trouble with Rhapsody and computer authorization, due to DRM
Submitted: 2 years ago.
Category: Computer
Customer: replied 2 years ago.
Can you please help me with my issue?
Expert:  Josh replied 2 years ago.
Hi! Are you getting the "Computer could not be authorized" message? If yes, which steps did you try already?
Customer: replied 2 years ago.
yes, I have tried the suggestions that were sent with Rhapsody, but I can't get anything to work. I saw some suggestions on here and I couldn't get those to work either, such as right clicking on rhapsody icon and open with administrator.
Customer: replied 2 years ago.
I can't update my windows thing because its grayed out.
Expert:  Josh replied 2 years ago.
Did you download the ResetDRM tool?
Customer: replied 2 years ago.
I am not sure how to do that?
Expert:  Josh replied 2 years ago.
Click here: http://go.microsoft.com/fwlink?LinkId=105000 The download will start automatically. RIGHT CLICK on the downloaded file and run as Administrator and it will run the program to delete the previous DRM. After it runs, try using Rhapsody again
Expert:  Josh replied 2 years ago.
Sorry, here is the clickable link: http://go.microsoft.com/fwlink?LinkId=105000
Customer: replied 2 years ago.
The screen just kind of blinks, but nothing comes up.
Expert:  Josh replied 2 years ago.
Do you see the program downloading at the bottom of the screen? Try pressing CTRL and J together which brings up your downloads. Do you see ResetDRM.exe on the top?
Customer: replied 2 years ago.
ok, none of that is working and I don't see any download either
Expert:  Josh replied 2 years ago.
Which browser window are you using?
Customer: replied 2 years ago.
Internet explorer
Expert:  Josh replied 2 years ago.
When you pressed CTRL and J did you see the download window?
Customer: replied 2 years ago.
no
Expert:  Josh replied 2 years ago.
Click on the Internet Explorer window and trying pressing the two keys together again -- CTRL key and J key
Customer: replied 2 years ago.
it is not working.
Customer: replied 2 years ago.
are you still there?
Expert:  Josh replied 2 years ago.
Would you prefer if I connected to your computer to fix the issue?
Customer: replied 2 years ago.
sure, if that would be good.
Expert:  Josh replied 2 years ago.
Great!
I am sending you the additional services offer to connect to your computer. Please accept the offer and let me know what time tomorrow you are available from 11-3pm EST or 6-12pm EST
Expert:  Josh replied 2 years ago.
I have not heard back from you since I sent the offer -- Please accept the offer so we can continue