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Andy, Computer Consultant
Category: Computer
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Experience:  11yr exp, Comp Engg, Internet expert, Web developer, SEO
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I just installed 365 Office today and when I went to open an

Customer Question

I just installed 365 Office today and when I went to open an old excel document from my google drive, it opened blank with no content. I've been told that new software should be compatible with old but not the other way around. Not sure what to do ? I have all these invoice templates for my business that I want to retain and not have to "recreate". Any ideas?
Submitted: 2 years ago.
Category: Computer
Expert:  Martin replied 2 years ago.
Hello, welcome to JustAnswer my name is ***** ***** I'm one of the experts who will be assisting you today.
That's strange, it should open from Google Drive (web page) even if you don't have Office installed on your computer. Maybe the file is damaged.
Are you able to view the file anywhere at all?
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