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Josh, Support Specialist
Category: Computer
Satisfied Customers: 20205
Experience:  5 years as Network Admin, 10+ years of IT support
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I have, under the same user Glenn folder (me) (i) 2 My Documents

Customer Question

I have, under the same user Glenn folder (me) (i) 2 My Documents folders one of which displays an arrow symbol (access denied) , and (ii) 2 application data folders, one titled App Data, and the other titled Application Data with a lock symbol (access denied).
Also, the following folders display a lock (access denied): Local Settings, Cookies, Net Hood, Print Hood, Recent, Sent To, Start Menu, and Templates.
Also, my computer has slowed down considerably. How do I fix all this.
Glenn Lane(###) ###-####**@******.***
Submitted: 2 years ago.
Category: Computer
Expert:  Josh replied 2 years ago.
Hi! It would be easiest if I connected to your computer and fixed the issues for you since there are multiple issues. I am sending you the additional services offer for remote service so I can provide you with the steps so I can connect to your computer. Please accept the offer so we can continue...