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Richard
Richard, Computer Specialist
Category: Computer
Satisfied Customers: 37605
Experience:  Over 20 years of consulting to the IT industry
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I logged off on Windows 7 and now cannot log back in. I get

Customer Question

I logged off on Windows 7 and now cannot log back in. I get a message that I am not entering the correct password. Can this be fixed on line or do I have to have a service tec come to my residence?
Submitted: 2 years ago.
Category: Computer
Expert:  Richard replied 2 years ago.
Thank you for your question, my name is Richard.
First, can you turn off the computer
turn it on and keep tapping F8 until you get to a menu.
Choose Safe Mode.
This should get you into Windows in Safe Mode (you wont have internet but it is not needed for this).
Once in, click Start, and type in
System Restore
Press enter and follow the onscreen instructions to perform a Restore from the last Restore point.
Once completed, tell me if you can now start into Windows normally please.
Thank you