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Andy, Computer Consultant
Category: Computer
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Experience:  11yr exp, Comp Engg, Internet expert, Web developer, SEO
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I have windows 8.1 and WLM is jammed, Says 4 oout of 4 photos

Customer Question

I have windows 8.1 and WLM is jammed, Says 4 oout of 4 photos publishing but it won't complete. I even uninstalled the program but on re-installing it it came right back. Apparently this happened to many other too. SOmething about OneDrive.
Submitted: 2 years ago.
Category: Computer
Customer: replied 2 years ago.
The box says "publishing photo album" it's blocked all outgoing and incoming mail. The photos were "published" in One Drive Folder. I tried deleting them.
Customer: replied 2 years ago.
Is there anyone there or have Just Answer "just taken" my money??
Customer: replied 2 years ago.
(Posted by JustAnswer at customer's request) Hello. I would like to request the following Expert Service(s) from you: Live Phone Call. Let me know if you need more information, or send me the service offer(s) so we can proceed.
Expert:  Jason Jones replied 2 years ago.

If anyone wishes to ask Jason a question directly,
they can do so at the following page:

I am an Information Technology Professional with over 15 years of professional experience. I am the technician assigned to your case today. I look forward to working with you and resolving this problem.
I can see that you may need a little bit of extra help.
May I ask if you still need help with this problem? If so, may I start a screen sharing session on your computer and help you resolve the problem?
Once the remote session begins, we will be able to communicate via a chat window on your computer.
Thank you,
Customer: replied 2 years ago.
Sorry but I'm not comfortable giving a stranger access to everything on my computer. Anything I've read thus indicates that an approach the problem is to work offline and try and delete the info which has stalled the program. So remote assistance would not work.
Customer: replied 2 years ago.
Thus far no one has in any way referenced my specific problem.
Expert:  Jason Jones replied 2 years ago.
You are incorrect. Being offline in your mail client has absolutely no connection to being 'online'. You can be offline in your mail application and I can remote in.
I have remoted into computers a few hundred thousand times with no problems.
How do you wish to continue?

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