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I have a google search issue that I'm not sure I can put into…

Customer Question
I have a google search...
I have a google search issue that I'm not sure I can put into writing !!!
When you search my company "Hawk's Yachts" the search returns my company with a competiors address and when searching by voice for phone number you get theirs..
How do I fix? The competior is an X employee that has gone on his own..
Submitted: 3 years ago.Category: Computer
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Answered in 2 minutes by:
7/1/2015
Tech Support Specialist: A. Stevens, Computer Support Specialist replied 3 years ago
A. Stevens
A. Stevens, Computer Support Specialist
Category: Computer
Satisfied Customers: 1,557
Experience: 10+ years of Desktop, Laptop, and Server troubleshooting and support.
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Hi, I am A. Stevens here to help with your question!So after searching, it seems that "Carpe Diem Yacht Sales" would be your competitor correct?
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Customer reply replied 3 years ago
That is correct
Tech Support Specialist: A. Stevens, Computer Support Specialist replied 3 years ago
So I would assume that you never had registered with "Google My Business" before correct? http://www.google.com/business/?gmbsrc=us-en-ha-se-z-gmb-s-z-h~bk-63898598807-c&ppsrc=GMBS0&utm_campaign=us-en-ha-se-z-gmb-s-z-h~bk-63898598807-c&utm_source=gmb&utm_medium=ha&gclid=CNflyqGcusYCFQIEaQodVhEDEA
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Customer reply replied 3 years ago
I have not The X did when he was employed with me.
Customer reply replied 3 years ago
(Posted by JustAnswer at customer's request) Hello. I would like to request the following Expert Service(s) from you: Live Phone Call. Let me know if you need more information, or send me the service offer(s) so we can proceed.
Customer reply replied 3 years ago
Hello Are you there ???
Tech Support Specialist: A. Stevens, Computer Support Specialist replied 3 years ago
Hi yes sorry, I got tied up on another question.
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Tech Support Specialist: A. Stevens, Computer Support Specialist replied 3 years ago
So most likely the X has taken your registration and changed the information to his own.
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Tech Support Specialist: A. Stevens, Computer Support Specialist replied 3 years ago
Let me locate where to report this to google.
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Tech Support Specialist: A. Stevens, Computer Support Specialist replied 3 years ago
So this article from google will explain how to report the incorrect information: https://support.google.com/maps/answer/3094088
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Customer reply replied 3 years ago
Been there done that!
Please refund my credit card this has been no help thanks for your time
Tech Support Specialist: A. Stevens, Computer Support Specialist replied 3 years ago
Unfortunately I cannot control billing, you would need to contact customer care to request a refund.
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Tech Support Specialist: Dustin, Computer Support Specialist replied 3 years ago
Dustin
Dustin, Computer Support Specialist
Category: Computer
Satisfied Customers: 14,274
Experience: I speak PC fluently, so you dont have to! Worked in The US Army as A Network Switching Systems Operator/Controller
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Welcome, my name is ***** ***** I will assist you today!
Reporting the incorrect information is not enough. You need to put in a claim on the business. Theres a specific process you need to go through and its going to take a week if we get started today.
The first step is making the initial claim and request for admin rights. Then, when the current business owner ( t he person who stole your listing online ) refused to give you admin access. We can then contact googles business department directly. But they wont deal with you till one week after you have made that initial claim.
If you would like I can call you, we can discuss the forms that need to be filled out. And if you want I can go through all the initial steps for you. But I have to speak with you before I can initiate any of these requests on your behalf.
If you do not want to continue and just want a refund, please respond and say so. And I will send the refund request link to you.
If however, you do want guidance resolving this issue. I can absolutely help you just as I have directly assisted dozens of businesses that were once in your current situation.
Thank you for your response,
Dustin S.
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