How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask Andy Your Own Question
Andy, Computer Consultant
Category: Computer
Satisfied Customers: 5316
Experience:  11yr exp, Comp Engg, Internet expert, Web developer, SEO
Type Your Computer Question Here...
Andy is online now
A new question is answered every 9 seconds

My password *****'t working and my computer is locked.

Customer Question

My password ***** working and my computer is locked.
Submitted: 2 years ago.
Category: Computer
Expert:  Martin replied 2 years ago.
Hello, welcome to JustAnswer my name is ***** ***** I'm one of the experts who will be assisting you today.
When did the problem start?
What device are you contacting me from now?
Please reply using the box below.
Customer: replied 2 years ago.
This weekend
My co-workers
Customer: replied 2 years ago.
Can you call me at my office so I can be at my work station(###) ###-####
Expert:  Martin replied 2 years ago.
I cannot call out sorry.
What version of Windows have you got, Windows 7?
What does the login window show as your username?
Type it in here, thank you
Customer: replied 2 years ago.
Yes, the login screen shows my name7 Professional
Expert:  Martin replied 2 years ago.
Does it show an email address under your username and do you recall changing any passwords before the problem occurred?
Customer: replied 2 years ago.
No I have not changed my password ***** months
Customer: replied 2 years ago.
Does not show an email address
Expert:  Martin replied 2 years ago.
Ok, well to reset the password ***** will have to undergo a series of steps, which may or may not be complex depending on your computer skill level.
Here's what you will need to do, from your co-worker's computer. You will also need a blank CD.
Click on the following link to get HBCD (Hiren's Boot CD):
Scroll down and click where it says to download the file.
You need to burn it on to a CD which will then allow you to use it as a boot disk.
Once you've made the CD, you need to boot from it and boot into the MiniXP environment.
From there you will have the option to do all sorts of things, one of them being a password ***** of any account on the system.
Here's a video showing you how to reset the Windows password:
Once the password ***** been reset, you simply restart, remove the CD, and login with the newly created password.
Customer: replied 2 years ago.
Can I use a flash drive
Customer: replied 2 years ago.
Yeah I can't do this. I'll just wait for my IT guy
Expert:  Martin replied 2 years ago.
You will need a CD for this as doing it with a flash drive can be quite a bit more complex and it doesn't work on all computers like a CD does.
Expert:  Martin replied 2 years ago.
If you have a blank disk, I can connect to your computer and do it for you remotely.
Would you prefer that?
I'm sure your IT guy can also get it working in a few minutes!