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Andy, Computer Consultant
Category: Computer
Satisfied Customers: 5316
Experience:  11yr exp, Comp Engg, Internet expert, Web developer, SEO
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I have an HP 15 it just shut itself off When I turned it back

Customer Question

I have an HP 15 it just shut itself off When I turned it back on it went to a blue screen that gave me several different options none of which worked. These options were F8 for startup settings ESC for UEFI firmware settings . file windows errorsystem32\winload.efi code 0xc0000098
Submitted: 2 years ago.
Category: Computer
Expert:  Dustin replied 2 years ago.
Welcome to, my name is ***** ***** I will do my best to assist you. This error is generally one that can be fixed. We do need a windows 8 disk that matches the version you have on your system. Do you have a Windows 8 installation or recovery disk? If not, do you have another windows 8 computer so we can make a disk?
Customer: replied 2 years ago.
no to both
Expert:  Dustin replied 2 years ago.
Do you have another computer that has a cd drive period, whether its windows 8 or not?