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arsufi2002
arsufi2002, Computer Support Specialist
Category: Computer
Satisfied Customers: 1309
Experience:  MCSE, RHCE, IBM System X Server Certified
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My computer has been in shutting down mode days.

Customer Question

My computer has been in shutting down mode for three days. How do I get it to shut down complete?
Submitted: 2 years ago.
Category: Computer
Expert:  arsufi2002 replied 2 years ago.
Hi,My name is***** am sorry to hear that you have this issue, I look forward to assisting you today with your question and providing the best answer possible.Please save this page to favorites( ctrl + d) so that you can reconnect in case you get disconnected.
Customer: replied 2 years ago.
Ok thanks. I look forward to your help.
Expert:  arsufi2002 replied 2 years ago.
It seems some program/software is preventing computer being shutdown properly. Since system still stays in shutting down mode, the system may be in hang stage. I request you to forcefully turn off computer by using the power on/off button. Then turn on computer and disable unwanted programs from startup section
Expert:  arsufi2002 replied 2 years ago.
You can disable startup programs by this way:1: Click Start > RUN > type msconfig press enter keyThis opens System Configuration Window2: Click Startup Tab > Uncheck all programs except your antivirus..3: Click Apply then OKReboot computer Check status after reboot
Customer: replied 2 years ago.
Ok I'll try that.
Expert:  arsufi2002 replied 2 years ago.
After next reboot system won't load all programs by default but only when you run your specific program. This will increase system performance as wellYou may do a reboot then and see if everything goes fine..
Customer: replied 2 years ago.
Sorry but I don't know where start and RUN key are.
Expert:  arsufi2002 replied 2 years ago.
Press Window key + r button on keyboardThis opens run box
Expert:  arsufi2002 replied 2 years ago.
on run box you may type msconfig
Customer: replied 2 years ago.
At start up do I open task manager?
Expert:  arsufi2002 replied 2 years ago.
no
Expert:  arsufi2002 replied 2 years ago.
At what stage you are now
Expert:  arsufi2002 replied 2 years ago.
Have you rebooted machine
Customer: replied 2 years ago.
I'm at start up and the only thing in the box is open task manager.
Expert:  arsufi2002 replied 2 years ago.
ok fine...Open Task Manager
Customer: replied 2 years ago.
There's a list of programs but no place to check anything. ?
Expert:  arsufi2002 replied 2 years ago.
Do you find File button on Top left of task manager
Customer: replied 2 years ago.
Yes
Expert:  arsufi2002 replied 2 years ago.
CLick File > Click New Task (Run) > type msconfig
Customer: replied 2 years ago.
I did that and pushed ok but nothing happened.
Expert:  arsufi2002 replied 2 years ago.
You have Windows 7 OS, right?
Expert:  arsufi2002 replied 2 years ago.
If you don't mind, can we start a remote session as it helps to connect your machine remotely and i can do it for you
Customer: replied 2 years ago.
Ok
Expert:  arsufi2002 replied 2 years ago.
Here's the link, please click download and run the toolhttp://www.justanswer.com/remotedesktop/join.aspx?Session=db8f4ec3-bd78-427d-9d83-90902c10c1e4
Customer: replied 2 years ago.
Never mind, Fiyaz, I'm going to close now. Thank for your help.
Expert:  arsufi2002 replied 2 years ago.
Any issue there
Expert:  arsufi2002 replied 2 years ago.
I am happy to help you if you stay
Expert:  arsufi2002 replied 2 years ago.
Have you got a window similar like one on image
Expert:  arsufi2002 replied 2 years ago.
Are you there
Expert:  arsufi2002 replied 2 years ago.
Dear sir,
Hope you are doing good..
Would you please spare a bit time to rate my service. If you are satisfied with my service, please click on stars which shows, as it helps to close question..
If you don't want to rate me, please let me know
Regards,
Fiyaz