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Bryan, Computer Support Specialist
Category: Computer
Satisfied Customers: 11842
Experience:  8+ years of professional support for tech-related issues, including computers, email and software.
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My mother is 86 and has a new computer. she is blocked because

Customer Question

My mother is 86 and has a new computer. she is blocked because she can't remember her password. there is no option for her to reset her password. Her e-mail is***@******.*** and I am 250 miles from her I am stumped we can't even get the computer to restart and get out of the window what can I do to help her.
Submitted: 2 years ago.
Category: Computer
Expert:  Bryan replied 2 years ago.
Hi, and thank you for asking your question.
Just to clarify, is she using the same email address for her user account? If so, please click on the following link now:
Click "I forgot my password" and click Next.
Type in the email address and the provided captcha code, and click Next.
Use one of the recovery options listed to reset the password ***** her account accordingly. If one option does not work, you may go back and use any other recovery option listed.
Finally, she may use the newly created password ***** login to her user account accordingly.
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