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My acer netbook's sound driver is corrupted. It does not stay…

Customer Question
my acer netbook's sound driver...
my acer netbook's sound driver is corrupted. It does not stay on, and when turned on, the volume indicator goes to no sound i very short time. How do I solve this problem.
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Submitted: 2 years ago.Category: Computer
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Answered in 5 minutes by:
6/25/2015
Tech Support Specialist: Josh, Support Specialist replied 2 years ago
Josh
Josh, Support Specialist
Category: Computer
Satisfied Customers: 21,811
Experience: 5 years as Network Admin, 10+ years of IT support
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Hi! Which model netbook do you have?
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Customer reply replied 2 years ago
Acer c720
Tech Support Specialist: Josh, Support Specialist replied 2 years ago
Do you mind if I did a screen sharing session so I can remote into the computer and view the issue then fix it?
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Customer reply replied 2 years ago
yes
Tech Support Specialist: Josh, Support Specialist replied 2 years ago
I am sending you the remote offer now...
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Customer reply replied 2 years ago
I cannot log into the offer.
Tech Support Specialist: Josh, Support Specialist replied 2 years ago
The offer should appear on your screen here
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Customer reply replied 2 years ago
I did not see the new offer button.
Tech Support Specialist: Josh, Support Specialist replied 2 years ago
I have just sent it again
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Customer reply replied 2 years ago
The remote invite did not show again. It also says cannot process transaction. Maybe we can chat about the problem.
Tech Support Specialist: Josh, Support Specialist replied 2 years ago
Sometimes the information (Card) needs to be inputted again to process. I would love to chat about the problem but this issue requires a screen sharing session to fix
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Josh
Josh
Josh, Support Specialist
Category: Computer
Satisfied Customers: 21,811
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Experience: 5 years as Network Admin, 10+ years of IT support

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