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Andy, Computer Consultant
Category: Computer
Satisfied Customers: 5316
Experience:  11yr exp, Comp Engg, Internet expert, Web developer, SEO
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I am hoping you can help. My work computer (Windows

Customer Question

Hello, I am hoping you can help. My work computer (Windows XP) is giving me a few errors that keep coming up.. Our internal IT person is not sure how to remedy. I have run a spyware/malware scan and nothing came back. This problem has happened before months
ago but magically went away. Here are the errors that come up: spoolsv.exe - application error - The instruction at "0xo2782d2e" referenced memory at "0x00000000". The memory could not be "read" spooler subsystem app has encountered a problem and needs to
shut down. 16 bit MS-DOS Subsystem PEMENU.EXE ( do you need more infor on this one) There are more. I took pictures of them. can pictures be sent to "experts" Let me know what other info you might need. Tim
Submitted: 2 years ago.
Category: Computer
Expert:  Jason Jones replied 2 years ago.

If anyone wishes to ask Jason a question directly,
they can do so at the following page:

I am an Information Technology Professional with over 15 years of professional experience. I am the technician assigned to your case today. I look forward to working with you and resolving this problem.
I can see that you may need a little bit of extra help.
May I ask if you still need help with this problem? If so, may I start a screen sharing session on your computer and help you resolve the problem?
Once the remote session begins, we will be able to communicate via a chat window on your computer.
Thank you,
Customer: replied 2 years ago.
Hi Jason,I'm a little nervous about screen sharing since this is a work computer. Sorry. Is it not something we can work together on.
Let me know, sorry.
Expert:  Jason Jones replied 2 years ago.
Hello Tim,
I understand. I have remoted into computers a few hundred times with no problems; however, I understand.
How do you wish to continue?
Thank you,
Customer: replied 2 years ago.
I wish I could do it but I better not. Is the fix something to involved to work on together via email exchange.
Expert:  Jason Jones replied 2 years ago.
The culprit in this case can be anything. There are millions of things that can cause the errors that you mentioned. That is why I offered the remote session to you as an option. After remoting in, I could analyze the system and fix the problem.
I will go ahead and opt out of the question and allow another to work with you, if you would allow such.
Customer: replied 2 years ago.
Let me talk to my boss tomorrow. I will be in touch.
Expert:  Jason Jones replied 2 years ago.
Thank you.