How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask Randy Computer Tech Your Own Question
Randy Computer Tech
Randy Computer Tech, Computer Support Specialist
Category: Computer
Satisfied Customers: 9713
Experience:  Computer Technician
Type Your Computer Question Here...
Randy Computer Tech is online now
A new question is answered every 9 seconds

My Acer V5-573P-6896 has a lit keyboard but does not turn on

Customer Question

My Acer V5-573P-6896 has a lit keyboard but does not turn on tan not working either
Submitted: 2 years ago.
Category: Computer
Customer: replied 2 years ago.
My Acer V5-573P-6896 has a lit keyboard but does not turn on fan not working either
Expert:  Randy Computer Tech replied 2 years ago.
My name is***** will assist you.
I am sorry to hear that you are having this issue.
Unfortunately, this sounds like a motherboard failure. You will need to try this power reset in order to determine if it is a glitch with the system or if it is the motherboard.Try these steps please>
Disconnect all external connected peripheral devices such as USB storage devices, external displays, and printers.
Unplug the AC adapter from the computer.
Remove the battery from the battery compartment.(if removable)
Press and hold down the Power button for about 60-75 seconds to drain any residual electrical charge from the capacitors that protect the memory.
Insert the battery and plug the AC adapter back into the notebook computer, but do not connect any of the peripheral devices.
Press the Power button to turn on the computer.
Was this step helpful? Please reply if you need more help.
Please let me know if this does not work for you or if you need any other assistance.
After we have your issue resolved please take a moment to rate my service positively.
Thank you very much!
Customer: replied 2 years ago.
I did try all of this, and have not had any luck turning it on....what causes the motherboard to fail....i just bought it last yr
Expert:  Randy Computer Tech replied 2 years ago.
The failure is not real common however it does happen. There is not a certain cause or problem that leads to the failure. The Acer may be covered by warranty. What was the purchase date?
Do you have the serial number?
Customer: replied 2 years ago.
Snid ***********
S/n nxmbyaaoo6341075c37600Purchased on feb 2014Also sounds like the fan is on by the way
Expert:  Randy Computer Tech replied 2 years ago.
okay, the 12 month warranty will not be in effect for the Acer.
Does your model have the battery reset pin hole on the back?
Warranty Length/Type 1 Year Limited: Parts & Labor, Mail In or
Carry In
Hardware Technical Support 1 Year
Software Support 90 days
Service Phone Number(###) ###-####(United States)
Customer: replied 2 years ago.
Yes it does,i tried thst also
Expert:  Randy Computer Tech replied 2 years ago.
okay, when the Ultrabooks have these symptoms it is a failed motherboard almost every time. You can get it repaired for around $250.00-300.00