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Andy
Andy, Computer Consultant
Category: Computer
Satisfied Customers: 5316
Experience:  11yr exp, Comp Engg, Internet expert, Web developer, SEO
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Josh,another hotmail-blocked-account nightmare: mine

Customer Question

Hi Josh,
another hotmail-blocked-account nightmare: mine is pretty much like this poor guy from two years ago- here is a link to save us both time: http://www.justanswer.com/computer/70rwp-18-year-old-msn-com-email-account-blocked-last-wednesday-i.html
Just like him, I have -personal, files, billing files,etc. I did a search to get some help, but all the info online is over a year old and things change.
Do you have some help to offer me today? Thank You
Submitted: 2 years ago.
Category: Computer
Customer: replied 2 years ago.
(Posted by JustAnswer at customer's request) Hello. I would like to request the following Expert Service(s) from yo. Let me know if you need more information, or send me the service offer(s) so we can proceed.
Expert:  QCIHDTM replied 2 years ago.
Hi ,
From your explanation, I understand that you have already arrived to this request form and that once you have entered the information, you have received word from Microsoft that the information provided does not match their records, correct?
https://drive.google.com/file/d/0B-vgRIS3n1Aga054dUM0T3A3M1k/view?usp=sharing
Customer: replied 2 years ago.
yes
Customer: replied 2 years ago.
that is why I'm hoping you can help. Will you call me?(###) ###-####
Customer: replied 2 years ago.
Hi Josh,I've been waiting for your reply, but I have some other things to do and I'll be away from my laptop off & on, I'll keep checking in through out the day. Thanks ; I'm hoping we can get me back into the blocked hotmail acct.
Customer: replied 2 years ago.
Hi again,I'm back for a while. Here is another thing going on; They sent me a code to my cell, but that would not allow me to get into the email;
Copied & pasted>>>Your security info change is still pending
On 6/10/2015 you requested that your security info be replaced.
Current security info
Alternate email: th*****@hotmail.com
New security info
Phone number ending in 37
Your security info will be replaced after 30 days, on 7/10/2015. But don't worry, during the waiting period you can still sign in and use your Microsoft account normally.
If you didn't request this, let us know.
If you'd like to keep your current security info, you can cancel this request.