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Hello Sir/Madam. Thank you very much for giving us an opportunity to help you. I am Jins here to assist you. Please remember these things when we deal with your issue. It may take more than one step/answer to solve a problem. So If my answers don’t work or if you are not satisfied, please don’t Rate my answer as Bad or Poor Service, but please Reply back to me by clicking the “Continue Conversation” or “Reply” button and I will gladly continue to help. Remember, only Rate answer after you are 100% Satisfied. Please do not rate an answer, if you are not satisfied.
Can I remote onto your Machine and have a look at your problem? It’s fully secure and you can see what I am doing at all times. If you wish I can send you the details to connect.Regards Jins
Lets do the Remote
Let's do the Remote
Then please accept my additional services offer and click here and download teamviewer client app. Double click on the downloaded file to launch the program. Then let me know the nine digit id and the password ***** shows you. Please make sure that program is running on your system and not closed. Then I can connect to your system and can fix the issue. You should keep it open until we finish the work. When I am trying to connect team viewer will notify you and you need to click on the Trustworthy button on that notification to authenticate me to connect.Regards Jins
When I try to install the teamviewer client I get the Following ERROR: Can't find C:\user\owner\AppData\Local\Microsoft\Windows\Temporary Internet Files\Content.IE5\Fl26Clibl.
i went to Teamviewer's web site and downloaded version 10. It is installed and the ID shown is###-##-####and the password ***** *****
I solved the problem myself. thanks for the reply