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arsufi2002
arsufi2002, Computer Support Specialist
Category: Computer
Satisfied Customers: 1271
Experience:  MCSE, RHCE, IBM System X Server Certified
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I Bought a new computer and transferred my

Customer Question

I Bought a new computer and transferred my Dragon Naturally Speaking from the old to the new computer. I now cannot get the system to work in the new computer. I have had professional assistance several times try to resolve this problem. I desperately need your help.
Charles XXXXXX
Submitted: 2 years ago.
Category: Computer
Expert:  arsufi2002 replied 2 years ago.
Hi,My name is***** am sorry to hear that you have this issue, I look forward to assisting you today with your question and providing the best answer possible.Please save this page to favorites( ctrl + d) so that you can reconnect in case you get disconnected.Before we start, it would be helpful if you answer these:1: What version of Windows does new computer have? (Windows 7 / 8)2: What OS version does OLD computer have(Windows vista / 7 /8)?3: What's the version of Dragon Naturally Speaking software?4:Are you using same software on new computer? Please reply
Expert:  arsufi2002 replied 2 years ago.
Dear sir,
I am still waiting for your input.
Please answer above queries..
Regards,
Fiyaz
Customer: replied 2 years ago.
Answer to above questions:
Q1. WINDOWS 7
Q2. WINDOWS 7
Q3. VERSION 12
Q4. NO I HAD WINDOWS XP IN OLD UNIT AND WINDOWS 7 IN NEW COMPUTTER
Expert:  arsufi2002 replied 2 years ago.
Thanks for your reply..Can we have a Remote Desktop session on which i can view your Windows 7 machine and do the work with youIf you are ok, please click below link and run the tool on Windows 7 computerhttp://www.justanswer.com/remotedesktop/join.aspx?Session=1b1fe734-d878-4260-9951-b69e46d7b60cPlease reply once you have done thisThanks
Expert:  arsufi2002 replied 2 years ago.
Dear sir,
Are you still there?
Its time to sign out
Since have not responded, i don't know if you get the serial number the issue would be solved. But i am sharing a tweak to get serial number from old computer Dragon Naturally Speaking software..
Here's the procedure:
1: Open Dragon Naturally Speaking software on old computer
2: Click “Help” on the Dragon menu bar and click “About Naturally Speaking”
3: The window that opens will contain details of Dragon Naturally Speaking including your serial number
Please let me know if this helps