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Andy
Andy, Computer Consultant
Category: Computer
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Experience:  11yr exp, Comp Engg, Internet expert, Web developer, SEO
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My office files on a remote site. I use WPX4. Yesterday my

Customer Question

My office files on a remote site. I use WPX4. Yesterday my fingers lingered for a period of time on the keyboard w/o moving. A dialogue box popped up - re something I hit no. Now the keyboard keys are frozen. The mouse works.
Submitted: 2 years ago.
Category: Computer
Expert:  Richard replied 2 years ago.
Thanks for your question. My name is ***** ***** I look forward to assisting you.
Can you tell me which program you are using to connect to the remote computer please?
Thank you
Customer: replied 2 years ago.
Doesn't say
Expert:  Richard replied 2 years ago.
ok, how do you exactly connect to the remote computer?
Customer: replied 2 years ago.
No thanks
Expert:  Richard replied 2 years ago.
Sorry? I need to know please how do you connect to the remote computer.
Customer: replied 2 years ago.
Via a portal
Expert:  Richard replied 2 years ago.
ok... I do want to fix this for you, but I really need some information here.
A portal can be anything, and I dont know what software your using..
Please find out exactly what software your using to connect.
Customer: replied 2 years ago.
I think the problem is just with this keybpard
Expert:  Richard replied 2 years ago.
This keyboard is working now correct? Just not when trying to type on the remote computer
Customer: replied 2 years ago.
i use wordperfect.
Expert:  Richard replied 2 years ago.
I saw, This keyboard is working now correct? Just not when trying to type on the remote computer
Customer: replied 2 years ago.
the keyboard works fine communicating through th einterneyes
Customer: replied 2 years ago.
yes
Expert:  Richard replied 2 years ago.
yes, which means is the software you are using to connect to the computer with.
Until we know what this is, we cannot proceed.
Its like asking to have your car fixed but not telling me which car you have.
Customer: replied 2 years ago.
ok - it is a word perfect problem - I need to figure out how to unlock the keys via wordperfect
Customer: replied 2 years ago.
Dell vworkspace
Expert:  Richard replied 2 years ago.
sorry I need to know the program not the computer
Customer: replied 2 years ago.
Sorry - can't figure it out just the Version 8.0306.1427 which I guess is the server where my files are located.
Expert:  Richard replied 2 years ago.
ok, start from the start and explain exactly in Detail, what you are doing.
As you say remote computer, then just word perfect, then dell., then some other software your not sure of...
Customer: replied 2 years ago.
This isn't working. Thank you for your time.
Expert:  Richard replied 2 years ago.
ok

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