Computer

For Online Computer Support, Ask a Computer Technician

Ask a Computer Expert,
Get an Answer ASAP!

Computer

I have a Lenovo 3000 H210 and during boot up, everything works

Customer Question
fine. When it loads windows...
I have a Lenovo 3000 H210 and during boot up, everything works fine. When it loads windows, my monitor goes to sleep and will not display anything. This happens with any monitor I connect to. What can I do to stop this? I even reset to factory specs and it still won't display past boot up.
Submitted: 2 years ago.Category: Computer
Show More
Show Less
Ask Your Own Computer Question
Answered in 4 minutes by:
6/3/2015
Tech Support Specialist: Jason Jones, Computer Expert replied 2 years ago
Jason Jones
Jason Jones, Computer Expert
Category: Computer
Satisfied Customers: 16,871
Experience: Over 10 years of professional experience.
Verified





If anyone wishes to ask Jason a question directly,
they can do so at the following page: www.JasonFixedit.com

Hello,
My name is Jason. I look forward to helping you today.
Please, follow the instructions below:
- Turn the computer off
- Remove all usb devices from the computer
- Turn the computer on
- Start pressing the F8 key on the top of the keyboard
- At the Boot menu, choose Enable VGA Mode[
- Hit the Enter key three times
- Once Windows loads, do the following:
- Press the Windows key and the letter R at the same time.
- In the window that appears, type: desk.cpL
- Click Ok
- Change the resolution to a lower value.
- Click Apply & choose to save.
- Restart normally and all should be working.
If you still have a problem do the following:
Please, follow the instructions below:
- Turn the computer off
- Remove all usb devices from the computer
- Turn the computer on
- Start pressing the F8 key on the top of the keyboard
- At the Boot menu, choose Last Known Good Configuration
- Hit the Enter key three times
- The computer will reboot and your problem will be gone.
I look forward to your next message or your rating below.
Please, do not forget to rate my help on this page.
Thank you again,
- Jason
Ask Your Own Computer Question
Customer reply replied 2 years ago
There is no VGA mode option. The options are hit escape to resume normal but normal start up hit F1 to enter the bios setup utility or hit F12 to choose a temporary started device.
Which should I do?
Tech Support Specialist: Jason Jones, Computer Expert replied 2 years ago
Choose Normal Start up F1.
As SOON as you press F1, start tapping the F8 key again until you are given the menus that I mentioned.
I look forward to your response and/or update.
-Jason
Ask Your Own Computer Question
Customer reply replied 2 years ago
That menu never comes up. It goes to a start in safe mode menu and I have tried those options but none work. No matter how many times I hit f8, nothing changes as far as the screen options.
Tech Support Specialist: Jason Jones, Computer Expert replied 2 years ago
Thank you for the update.
At this point, it appears that the Windows' installation is faulting.
One way to fix this is to restore your computer from a factory image. Doing so will erase everything on the computer. It will be just as it was when you first purchased the computer.
1) Turn on the computer
2) Start tapping/pressing F8 for Advanced Options Menu
3) Select Repair Your Computer
4) Enter info if requrired
5) Choose Factory Image (Recovery) normally the last thing on the list
6) Follow Instructions on screen.
Once that is complete, simply reboot normally and all will be good.
Ask Your Own Computer Question
Customer reply replied 2 years ago
Nothing comes up when I press f8! It goes to the same screen every time.
Tech Support Specialist: Jason Jones, Computer Expert replied 2 years ago
You don't see an "Advanced Options" option in the menu? It should be there.
Ask Your Own Computer Question
Customer reply replied 2 years ago
No. I looked in the book and it said to press f2 for recovery. I did that before and it takes me to a screen that has a recovery option. I did that before and nothing changed. The odd thing is that the screen works with everything until it try's to start windows, then it goes to sleep. But f8 does nothing.
Tech Support Specialist: Jason Jones, Computer Expert replied 2 years ago
Thank you for the update.
When you press F2 for recovery, which options are listed?
Ask Your Own Computer Question
Customer reply replied 2 years ago
One key antivirus
File management
One key recovery
Driver & application installation
Tech Support Specialist: Jason Jones, Computer Expert replied 2 years ago
Which options are you given when you choose "One Key Recovery"?
Ask Your Own Computer Question
Customer reply replied 2 years ago
Just recover factory backup. I have already done this and nothing changed.
Tech Support Specialist: Jason Jones, Computer Expert replied 2 years ago
Is that one option or three options?
Ask Your Own Computer Question
Customer reply replied 2 years ago
I have 3 options.
Create original backup. With this I can backup the content of the currant system partition C. Including currant operating system and it's configuration
Recover original backup
Recover factory backup
Tech Support Specialist: Jason Jones, Computer Expert replied 2 years ago
Which options are you given when you choose "Recover Factory Backup"? This is what you can use to restore the computer to what it was when you first purchased it.
Ask Your Own Computer Question
Customer reply replied 2 years ago
It doesn't give any options. That is the one I did already.
Tech Support Specialist: Jason Jones, Computer Expert replied 2 years ago
Please, choose it again. What happens when you do choose it and complete the process?
Ask Your Own Computer Question
Customer reply replied 2 years ago
This may take a few min. It gave me no options once I hit the key. It is now recovering system partition C
Tech Support Specialist: Jason Jones, Computer Expert replied 2 years ago
Thank you very much for the update.
This should fix the issue once and for all.
I look forward to your response and/or your rating.
Thank you,
Jason
Ask Your Own Computer Question
Customer reply replied 2 years ago
I hope it does, but as I said before, this is the second time I have done this. There was no change the first time.
Tech Support Specialist: Jason Jones, Computer Expert replied 2 years ago
Thank you for the update.
Once it completes, please update me.
-Jason
Ask Your Own Computer Question
Customer reply replied 2 years ago
No change! It competed, rebooted and then went to sleep
Tech Support Specialist: Jason Jones, Computer Expert replied 2 years ago
Wow, thank you for the update.
When the monitor goes to 'sleep', press the caps lock key on the keyboard. While you do that, does the caps lock light turn off and on?
Ask Your Own Computer Question
Customer reply replied 2 years ago
Yes
Tech Support Specialist: Jason Jones, Computer Expert replied 2 years ago
The plot has thickened, as they say. This means that the computer is functioning 100%.
I suspect that you may have more than one video port on the desktop. Please, plug the monitor into one of the other video ports and check if the display comes back.
Ask Your Own Computer Question
Customer reply replied 2 years ago
Only one port
Tech Support Specialist: Jason Jones, Computer Expert replied 2 years ago
What is the brand and model name of the monitor?
Ask Your Own Computer Question
Customer reply replied 2 years ago
Hp 2009m
Tech Support Specialist: Jason Jones, Computer Expert replied 2 years ago
Thank you for the update.
Which type of cable are you using between the monitor and computer? (vga, dvi, hdmi, etc)
On the monitor, be sure that it is set to the correct Input; either it be vga, dvi, hdmi, or what have you.
Are there any changes?
Ask Your Own Computer Question
Customer reply replied 2 years ago
The monitor is used for another computer and I am using the same cable for both. It work fine on the other computer. I believe it's a VGA how do you tell? It has the male end with two screws one on each side.
Tech Support Specialist: Jason Jones, Computer Expert replied 2 years ago
Here is an image showing both ports:
Which one are you using?
Ask Your Own Computer Question
Customer reply replied 2 years ago
VGA
Tech Support Specialist: Jason Jones, Computer Expert replied 2 years ago
On the monitor, verify that the input for VGA is chosen.
Ask Your Own Computer Question
Customer reply replied 2 years ago
A box comes up on the monitor and says it is searching for a signal and shows VGA no signal
Tech Support Specialist: Jason Jones, Computer Expert replied 2 years ago
At this point, it sounds like the video card on the desktop is failing. Do you have another video card you can put into the desktop and use?
Ask Your Own Computer Question
Customer reply replied 2 years ago
No
Tech Support Specialist: Jason Jones, Computer Expert replied 2 years ago
That is the next step. You will need to purchase and install a new video card.
If you have issues later on, please let me know.
Ask Your Own Computer Question
Customer reply replied 2 years ago
I'll give it a shot. Thanks for your help.
Tech Support Specialist: Jason Jones, Computer Expert replied 2 years ago
You are very welcome.
I look forward to your rating of my help on the top of this page.
You can rate by clicking your choice of stars and clicking the Submit button.
Thank you,
Jason
Ask Your Own Computer Question
Ask Jason Jones Your Own Question
Jason Jones
Jason Jones
Jason Jones, Computer Expert
Category: Computer
Satisfied Customers: 16,871
16,871 Satisfied Customers
Experience: Over 10 years of professional experience.

Jason Jones is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

My Expert answered my question promptly and he resolved the issue totally. This is a great service. I am so glad I found it I will definitely use the service again if needed.

One Happy CustomerNew York

I am very happy with my very fast response. Eric is very knowledgeable in the subject area. Thank you!

RPAustin, TX

Hi John, Thank you for your expertise and, more important, for your kindness because they make me, almost, look forward to my next computer problem. After the next problem comes, I'll be delighted to correspond again with you. I'm told that I excel at programing. But system administration has never been one of my talents. So it's great to have an expert to rely on when the computer decides to stump me. God bless, Bill

Bill M.Schenectady, New York

The Expert answered my Mac question and was patient. He answered in a thorough and timely manner, keeping the response on a level that could understand. Thank you!

FrankCanada

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

< Previous | Next >

Meet the Experts:

Andy

Andy

Computer Consultant

5,316 satisfied customers

11yr exp, Comp Engg, Internet expert, Web developer, SEO

Engineer John C.

Engineer John C.

Computer Science Engineer

3,227 satisfied customers

Computer Science Engineer with 10 years of experience in Computer Support, and Microsoft, A+ and Cisco certified

Ryan H.

Ryan H.

Computer Support Specialist

1,741 satisfied customers

A+ Certified Technician - 10 Years experience working with all types of computer systems.

Jane Lefler

Jane Lefler

Sr Prog Analyst / Technician

2 satisfied customers

Computer Programmer / Technician/ Consultant 16+ years

Frederick S.

Frederick S.

Computer Specialist

7,241 satisfied customers

Computer technician and founder of a home PC repair company.

lifesaver

lifesaver

Computer Software Engineer

4,288 satisfied customers

Engineering degree in Computer science,Microsoft Certified Professional.JA computer expert.

Sudipto

Sudipto

Hardware Engineer

4,115 satisfied customers

Certificate Course In Computer Maintenance

< Previous | Next >

Related Computer Questions
I want to buy an English Oxford dictionary and it says, your
I want to buy an English Oxford dictionary and it says, your payment is declined … read more
Moses C
Moses C
Bsc
202 satisfied customers
I need for google chrome toallow cookies so I can view my
I need for google chrome toallow cookies so I can view my online textbook … read more
Viet - Computer Tech
Viet - Computer Tech
Computer Technican
Bachelor\u0027s Degree
952 satisfied customers
Ive been trying from last night no result. Dell. I was with
they were trying to go nn screen but it didnt work on team viewer… read more
Russell H.
Russell H.
computer technology consultant
Vocational, Technical or Trade Scho
775 satisfied customers
Last month, I bought an external hard drive made by Onenote.
Last month, I bought an external hard drive made by Onenote. Sometimes the power light is on and sometimes if is off - regardless of what is happening on the computer itself. Even when the computer is… read more
Dan
Dan
IT/Broadcast Engineer
Bachelor\u0027s Degree
506 satisfied customers
Had a waning that my computer had been hacked was given a
had a waning that my computer had been hacked was given a ph# ***** call … read more
Jason Jones
Jason Jones
Computer Expert
16,871 satisfied customers
I just purchased AVG secure VPN and tried to follow
I just purchased AVG secure VPN and tried to follow instructions to open it. I could not find the 'connect' button to login which I need to do to start the protection. The charge is probably sent to m… read more
Pete
Pete
Engineer
Bachelor\u0027s Degree
1,109 satisfied customers
Am trying to install HP Photosmart Wireless e-All-in-One
Am trying to install HP Photosmart Wireless e-All-in-One B110 series printer. The wireless side went in OK but was unable to connect to PC. Showed no. of errors in C:\windows\inf these were USB inf ve… read more
Jess M.
Jess M.
Bachelor\u0027s Degree
3,547 satisfied customers
My ACER PC keyboard for some reason became locked. How do I
Hello. My ACER PC keyboard for some reason became locked. How do I unlock it so that the keyboard will work again?Thank you.… read more
Mr.Med
Mr.Med
893 satisfied customers
How do I get a copy of the return I filed for 2015 (state
How do I get a copy of the return I filed for 2015 (state and federal)? … read more
Russell H.
Russell H.
computer technology consultant
Vocational, Technical or Trade Scho
775 satisfied customers
Trying to activate Microsoft word. HP 17 BS061ST Notebook.
trying to activate Microsoft word JA: Just to clarify, what's the exact model of your computer? And what operating system are you running? Customer: HP 17 BS061ST Notebook JA: Have you installed any u… read more
Aparna Indresh
Aparna Indresh
Engineer
Electronics & communication engineering
14 satisfied customers
I had the email [email protected] eer.net issued to me but do
I had the email [email protected] eer.net issued to me but do not kn ow how to get mail from … read more
Roberto
Roberto
Office 365 Ambassador
Did not Graduate
1 satisfied customers
I get a message when i log on to computer. Says that
I get a message when i log on to computer. Says that security contract is up and to click to "agree and renew" The other option is "ask me later" We do not have a security agreement with Secure Anywhe… read more
Viet - Computer Tech
Viet - Computer Tech
Computer Technican
Bachelor\u0027s Degree
952 satisfied customers
I have been using outlook express for years - it worked this
I have been using outlook express for years - it worked this morning and now it does not - my email is***@******.***. … read more
Viet - Computer Tech
Viet - Computer Tech
Computer Technican
Bachelor\u0027s Degree
952 satisfied customers
I am getting virus messages from both AVG and Malwarebytes.
I am getting virus messages from both AVG and Malwarebytes … read more
Karthik
Karthik
Senior Engineer
Bachelor of Engineering
29 satisfied customers
I have a lenovo n500. The sound is working through the
I have a lenovo n500. The sound is working through the speakers but does not cut off through the headset, so sound through headset, any idea how to solve this. using vista home.… read more
Dr. Fix-It
Dr. Fix-It
Technical Lead
1,671 satisfied customers
I have two microsoft accounts and I'd like to have just one.
hi I have two microsoft accounts and I'd like to have just one … read more
Ricky Kresslein
Ricky Kresslein
Bachelor\u0027s Degree
450 satisfied customers
I downloaded skype but not sure if it has been done
I downloaded skype but not sure if it has been done correctly. Have tried twice t talk on it and cannot hear anyone. I can hear videos etc on facebook and thru emails and messenger. HaVE i DONE SOMETH… read more
arsufi2002
arsufi2002
Bachelor's Degree
322 satisfied customers
Forgot my password can't get into my email account. Gmail.
Forgot my password *****'t get into my email account … read more
Jason Jones
Jason Jones
Computer Expert
16,871 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x