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I have a Lenovo 3000 H210 and during boot up, everything works…

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I have a Lenovo 3000...
I have a Lenovo 3000 H210 and during boot up, everything works fine. When it loads windows, my monitor goes to sleep and will not display anything. This happens with any monitor I connect to. What can I do to stop this? I even reset to factory specs and it still won't display past boot up.
Submitted: 3 years ago.Category: Computer
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Answered in 4 minutes by:
6/3/2015
Tech Support Specialist: Jason Jones, Computer Expert replied 3 years ago
Jason Jones
Jason Jones, Computer Expert
Category: Computer
Satisfied Customers: 19,476
Experience: Over 10 years of professional experience.
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Hello,
My name is Jason. I look forward to helping you today.
Please, follow the instructions below:
- Turn the computer off
- Remove all usb devices from the computer
- Turn the computer on
- Start pressing the F8 key on the top of the keyboard
- At the Boot menu, choose Enable VGA Mode[
- Hit the Enter key three times
- Once Windows loads, do the following:
- Press the Windows key and the letter R at the same time.
- In the window that appears, type: desk.cpL
- Click Ok
- Change the resolution to a lower value.
- Click Apply & choose to save.
- Restart normally and all should be working.
If you still have a problem do the following:
Please, follow the instructions below:
- Turn the computer off
- Remove all usb devices from the computer
- Turn the computer on
- Start pressing the F8 key on the top of the keyboard
- At the Boot menu, choose Last Known Good Configuration
- Hit the Enter key three times
- The computer will reboot and your problem will be gone.
I look forward to your next message or your rating below.
Please, do not forget to rate my help on this page.
Thank you again,
- Jason
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Customer reply replied 3 years ago
There is no VGA mode option. The options are hit escape to resume normal but normal start up hit F1 to enter the bios setup utility or hit F12 to choose a temporary started device.
Which should I do?
Tech Support Specialist: Jason Jones, Computer Expert replied 3 years ago
Choose Normal Start up F1.
As SOON as you press F1, start tapping the F8 key again until you are given the menus that I mentioned.
I look forward to your response and/or update.
-Jason
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Customer reply replied 3 years ago
That menu never comes up. It goes to a start in safe mode menu and I have tried those options but none work. No matter how many times I hit f8, nothing changes as far as the screen options.
Tech Support Specialist: Jason Jones, Computer Expert replied 3 years ago
Thank you for the update.
At this point, it appears that the Windows' installation is faulting.
One way to fix this is to restore your computer from a factory image. Doing so will erase everything on the computer. It will be just as it was when you first purchased the computer.
1) Turn on the computer
2) Start tapping/pressing F8 for Advanced Options Menu
3) Select Repair Your Computer
4) Enter info if requrired
5) Choose Factory Image (Recovery) normally the last thing on the list
6) Follow Instructions on screen.
Once that is complete, simply reboot normally and all will be good.
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Customer reply replied 3 years ago
Nothing comes up when I press f8! It goes to the same screen every time.
Tech Support Specialist: Jason Jones, Computer Expert replied 3 years ago
You don't see an "Advanced Options" option in the menu? It should be there.
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Customer reply replied 3 years ago
No. I looked in the book and it said to press f2 for recovery. I did that before and it takes me to a screen that has a recovery option. I did that before and nothing changed. The odd thing is that the screen works with everything until it try's to start windows, then it goes to sleep. But f8 does nothing.
Tech Support Specialist: Jason Jones, Computer Expert replied 3 years ago
Thank you for the update.
When you press F2 for recovery, which options are listed?
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Customer reply replied 3 years ago
One key antivirus
File management
One key recovery
Driver & application installation
Tech Support Specialist: Jason Jones, Computer Expert replied 3 years ago
Which options are you given when you choose "One Key Recovery"?
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Customer reply replied 3 years ago
Just recover factory backup. I have already done this and nothing changed.
Tech Support Specialist: Jason Jones, Computer Expert replied 3 years ago
Is that one option or three options?
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Customer reply replied 3 years ago
I have 3 options.
Create original backup. With this I can backup the content of the currant system partition C. Including currant operating system and it's configuration
Recover original backup
Recover factory backup
Tech Support Specialist: Jason Jones, Computer Expert replied 3 years ago
Which options are you given when you choose "Recover Factory Backup"? This is what you can use to restore the computer to what it was when you first purchased it.
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Customer reply replied 3 years ago
It doesn't give any options. That is the one I did already.
Tech Support Specialist: Jason Jones, Computer Expert replied 3 years ago
Please, choose it again. What happens when you do choose it and complete the process?
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Customer reply replied 3 years ago
This may take a few min. It gave me no options once I hit the key. It is now recovering system partition C
Tech Support Specialist: Jason Jones, Computer Expert replied 3 years ago
Thank you very much for the update.
This should fix the issue once and for all.
I look forward to your response and/or your rating.
Thank you,
Jason
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Customer reply replied 3 years ago
I hope it does, but as I said before, this is the second time I have done this. There was no change the first time.
Tech Support Specialist: Jason Jones, Computer Expert replied 3 years ago
Thank you for the update.
Once it completes, please update me.
-Jason
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Customer reply replied 3 years ago
No change! It competed, rebooted and then went to sleep
Tech Support Specialist: Jason Jones, Computer Expert replied 3 years ago
Wow, thank you for the update.
When the monitor goes to 'sleep', press the caps lock key on the keyboard. While you do that, does the caps lock light turn off and on?
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Customer reply replied 3 years ago
Yes
Tech Support Specialist: Jason Jones, Computer Expert replied 3 years ago
The plot has thickened, as they say. This means that the computer is functioning 100%.
I suspect that you may have more than one video port on the desktop. Please, plug the monitor into one of the other video ports and check if the display comes back.
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Customer reply replied 3 years ago
Only one port
Tech Support Specialist: Jason Jones, Computer Expert replied 3 years ago
What is the brand and model name of the monitor?
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Customer reply replied 3 years ago
Hp 2009m
Tech Support Specialist: Jason Jones, Computer Expert replied 3 years ago
Thank you for the update.
Which type of cable are you using between the monitor and computer? (vga, dvi, hdmi, etc)
On the monitor, be sure that it is set to the correct Input; either it be vga, dvi, hdmi, or what have you.
Are there any changes?
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Customer reply replied 3 years ago
The monitor is used for another computer and I am using the same cable for both. It work fine on the other computer. I believe it's a VGA how do you tell? It has the male end with two screws one on each side.
Tech Support Specialist: Jason Jones, Computer Expert replied 3 years ago
Here is an image showing both ports:
Which one are you using?
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Customer reply replied 3 years ago
VGA
Tech Support Specialist: Jason Jones, Computer Expert replied 3 years ago
On the monitor, verify that the input for VGA is chosen.
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Customer reply replied 3 years ago
A box comes up on the monitor and says it is searching for a signal and shows VGA no signal
Tech Support Specialist: Jason Jones, Computer Expert replied 3 years ago
At this point, it sounds like the video card on the desktop is failing. Do you have another video card you can put into the desktop and use?
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Customer reply replied 3 years ago
No
Tech Support Specialist: Jason Jones, Computer Expert replied 3 years ago
That is the next step. You will need to purchase and install a new video card.
If you have issues later on, please let me know.
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Customer reply replied 3 years ago
I'll give it a shot. Thanks for your help.
Tech Support Specialist: Jason Jones, Computer Expert replied 3 years ago
You are very welcome.
I look forward to your rating of my help on the top of this page.
You can rate by clicking your choice of stars and clicking the Submit button.
Thank you,
Jason
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