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Andy, Computer Consultant
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I get a message that says "microsoft data base has encountered a probl

Customer Question

I get a message that says "microsoft data base has encountered a problem and needs to close" when I try to access my emails.
Submitted: 2 years ago.
Category: Computer
Expert:  James K. replied 2 years ago.
Hello
My name is James
Welcome to JustAnswer.
Can i Remote onto your machine to help you fix the problem
Remote means I can connect to your Machine and fix the issue for you its fully secure and Built into the Justanswer System
If you wish I can send you a Link to Connect
Let me know
Cheers James
Customer: replied 2 years ago.
Okay.
Customer: replied 2 years ago.
Are you ready?
Expert:  James K. replied 2 years ago.
http://www.justanswer.com/remotedesktop/join.aspx?Session=315075c2-ed17-4371-ae1d-f492fdcb5d18
Click the Link above a page will open
Click the Green I agree at the bottom
Click run/ok/yes if asked
Customer: replied 2 years ago.
James K. where are you?
Expert:  James K. replied 2 years ago.
Here
read the Above ive copied it below for you again
http://www.justanswer.com/remotedesktop/join.aspx?Session=315075c2-ed17-4371-ae1d-f492fdcb5d18
Click the Link above a page will open
Click the Green I agree at the bottom
Click run/ok/yes if asked
Customer: replied 2 years ago.
James K., I have done that. You were supposed to take over my computer, right?
Expert:  James K. replied 2 years ago.
its not done corretly then please do this
Go to
http://www.teamviewer.com/en/index.aspx
Click the green download Button
Donwload and Install Teamviewer
click any install Propmts
Once its Installed it will open up
On the left you Will see
USER ID
PASSWORD
Post them numbers here
Then i Will connect
Customer: replied 2 years ago.
when I click on 'join remote session here' nothing happened but I see this number please check if you can access
User ID###-##-####
Password *****
Expert:  James K. replied 2 years ago.
connected
Expert:  James K. replied 2 years ago.
Disconnected
the database
Is 6.14GB and is to big to rebuild ,
even will not rebuild with a new profile
the data is corrupted you don't have many options i am afraid
Customer: replied 2 years ago.
What are my options? How do get email to open?
Expert:  James K. replied 2 years ago.
We can get the client to open but it will not show your old email
Customer: replied 2 years ago.
Well, let's start with that so that I access the incoming emails. Can we store the old email so that I can get to them or copy them unto a drive?I have to right now to a meeting. I won't be back until after 7PM.
Expert:  James K. replied 2 years ago.
The old email is copied on the desktop
It depends how damaged it it
come back when ready
Customer: replied 2 years ago.
I still cannot open entourage. ????
Expert:  James K. replied 2 years ago.
yes we just need to make a new profile - let me know when ready
Customer: replied 2 years ago.
I was very disappointed with the service. Please refund my money. Thank you.
Expert:  James K. replied 2 years ago.
no problem please dont reply
Customer: replied 2 years ago.
Perhaps, one more try. Why couldn't you delete the "sent" file? That would have solved the problem.

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