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I get a message that says "microsoft data base has encountered a probl…

Customer Question
I get a message that...
I get a message that says "microsoft data base has encountered a problem and needs to close" when I try to access my emails.
Submitted: 3 years ago.Category: Computer
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Answered in 5 minutes by:
6/1/2015
Tech Support Specialist: James K., Consultant replied 3 years ago
James K.
James K., Consultant
Category: Computer
Satisfied Customers: 6,598
Experience: Technical Director of IT Company
Verified
Hello
My name is James
Welcome to JustAnswer.
Can i Remote onto your machine to help you fix the problem
Remote means I can connect to your Machine and fix the issue for you its fully secure and Built into the Justanswer System
If you wish I can send you a Link to Connect
Let me know
Cheers James
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Customer reply replied 3 years ago
Okay.
Customer reply replied 3 years ago
Are you ready?
Tech Support Specialist: James K., Consultant replied 3 years ago
http://www.justanswer.com/remotedesktop/join.aspx?Session=315075c2-ed17-4371-ae1d-f492fdcb5d18
Click the Link above a page will open
Click the Green I agree at the bottom
Click run/ok/yes if asked
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Customer reply replied 3 years ago
James K. where are you?
Tech Support Specialist: James K., Consultant replied 3 years ago
Here
read the Above ive copied it below for you again
http://www.justanswer.com/remotedesktop/join.aspx?Session=315075c2-ed17-4371-ae1d-f492fdcb5d18
Click the Link above a page will open
Click the Green I agree at the bottom
Click run/ok/yes if asked
Ask Your Own Computer Question
Customer reply replied 3 years ago
James K., I have done that. You were supposed to take over my computer, right?
Tech Support Specialist: James K., Consultant replied 3 years ago
its not done corretly then please do this
Go to
http://www.teamviewer.com/en/index.aspx
Click the green download Button
Donwload and Install Teamviewer
click any install Propmts
Once its Installed it will open up
On the left you Will see
USER ID
PASSWORD
Post them numbers here
Then i Will connect
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Customer reply replied 3 years ago
when I click on 'join remote session here' nothing happened but I see this number please check if you can access
User ID###-##-####
Password *****
Tech Support Specialist: James K., Consultant replied 3 years ago
connected
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Tech Support Specialist: James K., Consultant replied 3 years ago
Disconnected
the database
Is 6.14GB and is to big to rebuild ,
even will not rebuild with a new profile
the data is corrupted you don't have many options i am afraid
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Customer reply replied 3 years ago
What are my options? How do get email to open?
Tech Support Specialist: James K., Consultant replied 3 years ago
We can get the client to open but it will not show your old email
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Customer reply replied 3 years ago
Well, let's start with that so that I access the incoming emails. Can we store the old email so that I can get to them or copy them unto a drive?I have to right now to a meeting. I won't be back until after 7PM.
Tech Support Specialist: James K., Consultant replied 3 years ago
The old email is copied on the desktop
It depends how damaged it it
come back when ready
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Customer reply replied 3 years ago
I still cannot open entourage. ????
Tech Support Specialist: James K., Consultant replied 3 years ago
yes we just need to make a new profile - let me know when ready
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Customer reply replied 3 years ago
I was very disappointed with the service. Please refund my money. Thank you.
Tech Support Specialist: James K., Consultant replied 3 years ago
no problem please dont reply
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Customer reply replied 3 years ago
Perhaps, one more try. Why couldn't you delete the "sent" file? That would have solved the problem.
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