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Ask Andy Your Own Question
Andy, Computer Consultant
Category: Computer
Satisfied Customers: 5316
Experience:  11yr exp, Comp Engg, Internet expert, Web developer, SEO
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Account user name***@******.*** Could you please give

Customer Question

Account user name***@******.***
Could you please give me your 1-800 help number , in order for me to resolve the following?
1- please help me to understand why my account is not recognizing the sign on ,which was just working ,so I can get my account back on line.
2- I am trying to get into settings and delete my browsing data on a daily basis.
I am not that sharp on the computer, and require assistance .
please call me(###) ###-####
I would rather speak on the house phone, but my wife is using breathing machines in this house for her illness, and I have to keep the lan line open.
Thank You
Submitted: 2 years ago.
Category: Computer
Customer: replied 2 years ago.
Please respond
Customer: replied 2 years ago.
(Posted by JustAnswer at customer's request) Hello. I would like to request the following Expert Service(s) from yo. Let me know if you need more information, or send me the service offer(s) so we can proceed.
Expert:  Bryan replied 2 years ago.
Hi, and thank you for asking your question.
May I set up a quick remote session, which will allow me to connect directly to your screen and assist you with these issues?
Keep me posted.
Customer: replied 2 years ago.
yes please do
Expert:  Bryan replied 2 years ago.
Okay, let's get started with the remote session now. Please open up the following link:
Click 'I agree', then download the remote tool when prompted. An 'Elsinore Screen Connect' file will be downloaded by your browser (at the very bottom.)
OPEN/RUN the file from your downloads, and I'll be connected.
If you face any issues, just reply back to me below.
Thank you.
Expert:  Bryan replied 2 years ago.
Hi, are you having any issues with downloading/running the remote file? Do let me know.