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Account user name***@******.*** Could you please give

Customer Question
Account user name***@******.*** Could you please...
Account user name***@******.***
Could you please give me your 1-800 help number , in order for me to resolve the following?
1- please help me to understand why my account is not recognizing the sign on ,which was just working ,so I can get my account back on line.
2- I am trying to get into settings and delete my browsing data on a daily basis.
I am not that sharp on the computer, and require assistance .
please call me(###) ###-####
I would rather speak on the house phone, but my wife is using breathing machines in this house for her illness, and I have to keep the lan line open.
Thank You
Gary
Submitted: 3 years ago.Category: Computer
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Customer reply replied 3 years ago
Please respond
Customer reply replied 3 years ago
(Posted by JustAnswer at customer's request) Hello. I would like to request the following Expert Service(s) from yo. Let me know if you need more information, or send me the service offer(s) so we can proceed.
Answered in 8 minutes by:
5/31/2015
Tech Support Specialist: Bryan, Computer Support Specialist replied 3 years ago
Bryan
Bryan, Computer Support Specialist
Category: Computer
Satisfied Customers: 13,092
Experience: 8+ years of professional support for tech-related issues, including computers, email and software.
Verified
Hi, and thank you for asking your question.
May I set up a quick remote session, which will allow me to connect directly to your screen and assist you with these issues?
Keep me posted.
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Customer reply replied 3 years ago
yes please do
Tech Support Specialist: Bryan, Computer Support Specialist replied 3 years ago
Okay, let's get started with the remote session now. Please open up the following link:
http://www.justanswer.com/remotedesktop/join.aspx?Session=c655dacd-16bf-4692-a2d1-4976326adf52
Click 'I agree', then download the remote tool when prompted. An 'Elsinore Screen Connect' file will be downloaded by your browser (at the very bottom.)
OPEN/RUN the file from your downloads, and I'll be connected.
If you face any issues, just reply back to me below.
Thank you.
Ask Your Own Computer Question
Tech Support Specialist: Bryan, Computer Support Specialist replied 3 years ago
Hi, are you having any issues with downloading/running the remote file? Do let me know.
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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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