Computer

For Online Computer Support, Ask a Computer Technician

Ask a Computer Expert,
Get an Answer ASAP!

I need the procedure to restore my satellite A665 to the factory…

Customer Question
I need the procedure to...
I need the procedure to restore my satellite A665 to the factory settings./
Submitted: 3 years ago.Category: Computer
Show More
Show Less
Ask Your Own Computer Question
Answered in 1 minute by:
5/30/2015
Tech Support Specialist: Viet - Computer Tech, Computer Support Specialist replied 3 years ago
Viet - Computer Tech
Viet - Computer Tech, Computer Support Specialist
Category: Computer
Satisfied Customers: 40,531
Experience: Ten years of computer support. Microsoft MCP & CompTIA A+ certifications. Windows 10 8 7 Vista XP etc.
Verified

Hello Sam! Thank you for your question. I am a licensed computer professional with over ten years of experience, and I will be assisting you today.

I'm sorry about the issue. Is the laptop currently working fine right now? If no, what is showing on the laptop's screen now?

Can you confirm it has windows 7? Or another windows version?

Please reply at the box below. Thank you.

Ask Your Own Computer Question
Customer reply replied 3 years ago

I need th proc

Tech Support Specialist: Viet - Computer Tech, Computer Support Specialist replied 3 years ago

Here is the procedure for Toshiba Windows xp, vista, and 7:

  1. Make sure the device is turned off ("Shut-down" from the Windows Start menu)
  2. Remove any peripherals such an external mouse, keyboard, monitor, USB flash drive etc.
  3. Make sure the AC Adapter is plugged in and working.
  4. Press and hold down the 0 (zero) key on the keyboard while powering on the computer/tablet. Release it when the recovery warning screen appears.
  5. If the recovery process offers a choice of Operating Systems, select the appropriate one for you.
  6. A warning screen appears, stating that when the recovery is executed all data will be deleted and rewritten.
  7. Click Yes to continue.
  8. When the Toshiba Recovery Wizard opens select "Recovery of Factory Software" or the appropriate option for your needs.
  9. Continue to follow the directions restarting as necessary.

Reference:

https://support.toshiba.com/support/viewContentDetail?contentId=2737864

For Toshiba Windows 8 and 8.1, please see the Reset instructions at the website below:

http://forums.toshiba.com/t5/System-Recovery-and-Recovery/How-To-Understanding-System-Restore-Refresh-Reset-and-Recovery/ta-p/342690

If it does not work, here is another method:

- Go to Control Panel->User Accounts->Manage another account, and create a new account, and select the Administrator option when prompted, then restart the computer

, then log in the new account, then go to Control Panel->User Accounts->Manage another account again, then select the old account, then delete the account and confirm delete files.

When you are available, please click on the Reply to Expert tab below, and reply back to me, so we can continue. Thank you,

Ask Your Own Computer Question
Customer reply replied 3 years ago

I tried the power on with 0 key, the screen asks for password??? I put in the password that it should be and it powers off. ???

Tech Support Specialist: Viet - Computer Tech, Computer Support Specialist replied 3 years ago
I'm sorry. When you turn on the laptop normally, does it ask for a password?

Is this BIOS / Setup password?

Do you see windows loading when turning on the laptop?

Please reply at the box below. Thank you.
Ask Your Own Computer Question
Customer reply replied 3 years ago

  • Yes, I use a password ***** when I turn on the comuter, I think it's a BIOS, It comes up in a color blue bar type button. I see no windows loading, just a bar with white letters: Enter password.

Tech Support Specialist: Viet - Computer Tech, Computer Support Specialist replied 3 years ago

Did you or someone set up that password *****? Do you remember that password? If yes, what happens when you enter the password? Please reply at the box below. Thank you.

Ask Your Own Computer Question
Customer reply replied 3 years ago

yes I set it up used it this morning, ok, until I received a CRYPTO viris that locked up my files, said I had to pay to unlock them... Thats why I want to restore my computer to factory settings...

Tech Support Specialist: Viet - Computer Tech, Computer Support Specialist replied 3 years ago

So the password ***** ***** now right? Are you able to remove / disable the BIOS / Setup password *****? Please let me know. Thank you.

Ask Your Own Computer Question
Customer reply replied 3 years ago

no, it worked this morning, not working now.

Tech Support Specialist: Viet - Computer Tech, Computer Support Specialist replied 3 years ago

Password ***** ***** Since the BIOS / Setup does not work, we need to reset / clear it first. This can be a complicated issue. You would need to remove the power cord, the battery, the small cover at the back of the laptop, then remove the RAM memory sticks, and remove any sticker / clear tape in the memory compartment, then short the JCMOS jumpers (or B500 jumpers) for a few seconds, then it would clear the BIOS password.



Please click on the website below for the instructions video:

https://www.youtube.com/watch?v=onIDGekaqlI

, and/or click on the website below for the full instructions / illustrations:

http://digitalbart.com/blog/toshiba-satellite-a665-s5170-bios-password.html

When you are available, please reply back at the box below to continue. Thank you,

Ask Your Own Computer Question
Was this answer helpful?

How JustAnswer works

step-image
Describe your issueThe assistant will guide you
step-image
Chat 1:1 with a tech support specialistLicensed Experts are available 24/7
step-image
100% satisfaction guaranteeGet all the answers you need
Ask Viet - Computer Tech Your Own Question
Viet - Computer Tech
Viet - Computer Tech
Viet - Computer Tech, Computer Support Specialist
Category: Computer
Satisfied Customers: 40,531
40,531 Satisfied Customers
Experience: Ten years of computer support. Microsoft MCP & CompTIA A+ certifications. Windows 10 8 7 Vista XP etc.

Viet - Computer Tech is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

My Expert answered my question promptly and he resolved the issue totally. This is a great service. I am so glad I found it I will definitely use the service again if needed.

One Happy CustomerNew York

I am very happy with my very fast response. Eric is very knowledgeable in the subject area. Thank you!

RPAustin, TX

Hi John, Thank you for your expertise and, more important, for your kindness because they make me, almost, look forward to my next computer problem. After the next problem comes, I'll be delighted to correspond again with you. I'm told that I excel at programing. But system administration has never been one of my talents. So it's great to have an expert to rely on when the computer decides to stump me. God bless, Bill

Bill M.Schenectady, New York

The Expert answered my Mac question and was patient. He answered in a thorough and timely manner, keeping the response on a level that could understand. Thank you!

FrankCanada

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

< Previous | Next >

Meet the Experts:

Andy

Andy

Computer Consultant

5,316 satisfied customers

11yr exp, Comp Engg, Internet expert, Web developer, SEO

Engineer John C.

Engineer John C.

Computer Science Engineer

3,229 satisfied customers

Computer Science Engineer with 10 years of experience in Computer Support, and Microsoft, A+ and Cisco certified

Ryan H.

Ryan H.

Computer Support Specialist

1,741 satisfied customers

A+ Certified Technician - 10 Years experience working with all types of computer systems.

Jane Lefler

Jane Lefler

Sr Prog Analyst / Technician

2 satisfied customers

Computer Programmer / Technician/ Consultant 16+ years

Frederick S.

Frederick S.

Computer Specialist

7,241 satisfied customers

Computer technician and founder of a home PC repair company.

lifesaver

lifesaver

Computer Software Engineer

4,288 satisfied customers

Engineering degree in Computer science,Microsoft Certified Professional.JA computer expert.

Sudipto

Sudipto

Hardware Engineer

4,252 satisfied customers

Certificate Course In Computer Maintenance

< Previous | Next >

Related Computer Questions
I have a Google Pixel 2 phone and have T-Mobil service. I am
I have a Google Pixel 2 phone and have T-Mobil service. I am having problems receiving text messages. I get "this service is not available." I have cleared the storage and cache areas and been to T-Mo… read more
Ameen Khan
Ameen Khan
Senior IT Support Specialist
Information Technology Management / Computer Science
7 satisfied customers
Need help setting up wireless printing from phone and pc on
need help setting up wireless printing from phone and pc on a laserjet 1102W … read more
Bhavik Joshi
Bhavik Joshi
Computer Science and Engineering
887 satisfied customers
I am trying to install a wireless printer and it is asking
I am trying to install a wireless printer and it is asking for my Mac login password. I don't remember it. Help! … read more
D.Sandlin
D.Sandlin
Support Technician
6,708 satisfied customers
I am not able to open my inbox email address, wrong e mail
hi, I am not able to open my inbox email address, wrong e mail address and wrong pass word says Telstra, I work with this account no:2000134335601 for 20 years. Can you help me please to open my inbox… read more
Ameen Khan
Ameen Khan
Senior IT Support Specialist
Information Technology Management / Computer Science
7 satisfied customers
I am an old woman. I haven't ever used this g mail account.
I am an old woman. I haven't ever used this g mail account. My friend that set it up entered the wrong thing, she entered yzonneporter.gmail.com, it should have been yvonneporter.g mail .com. My phone… read more
jeffreybongers
jeffreybongers
ICT Support 1/2/3/ Line
Information Technology
408 satisfied customers
My Surface does not recognize my password. I shut it down
My Surface does not recognize my password. I shut it down after I got a message from "Microsoft" . I called the number provided 1-***-***-**** … read more
Viet - Computer Tech
Viet - Computer Tech
Computer Support Specialist
40,531 satisfied customers
I just added another yahoo email account. now I can't access
I just added another yahoo email account. now I can't access the old one. … read more
Viet - Computer Tech
Viet - Computer Tech
Computer Support Specialist
40,531 satisfied customers
When I try to copy a chart built in excel to word, the right
when I try to copy a chart built in excel to word, the right edge gets truncated. it appears that someone other than me has changed a setting. how do I get it to work properly? … read more
George Sibiya
George Sibiya
PhD
301 satisfied customers
I cant recover my chase bank password i no longer have
I cant recover my chase bank password ***** no longer have access to my phone or email … read more
D.Sandlin
D.Sandlin
Support Technician
6,708 satisfied customers
Bought a new phone and i am trying to copy my old phone onto
bought a new phone and i am trying to copy my old phone onto it … read more
Ameen Khan
Ameen Khan
Senior IT Support Specialist
Information Technology Management / Computer Science
7 satisfied customers
On a new mobile phone i cannot access my emails. it is
on a new mobile phone i cannot access my emails. it is asking for my old password ***** i do not have record of. … read more
Ameen Khan
Ameen Khan
Senior IT Support Specialist
Information Technology Management / Computer Science
7 satisfied customers
My son talked me into getting rid of a 6 year old Dell PC.
My son talked me into getting rid of a 6 year old Dell PC. He got me a docking station and a Dell laptop. I purchased Windows 10 for $119.99 plus tax. I do have Internet, e-Mail,and word. I click on M… read more
Bhavik Joshi
Bhavik Joshi
Computer Science and Engineering
887 satisfied customers
Cannot delete WINZIP Cannot delete WinZip from my computer.
Cannot delete WINZIP Cannot delete WinZip from my computer … read more
D.Sandlin
D.Sandlin
Support Technician
6,708 satisfied customers
Password is locked and I cannot retrieve it to get into the
Hi! Password ***** ***** and I cannot retrieve it to get into the computer … read more
Viet - Computer Tech
Viet - Computer Tech
Computer Support Specialist
40,531 satisfied customers
When I try to pull up my solitaire games it says License
When I try to pull up my solitaire games it says License Expired. The license for this app needs to be refreshed … read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,438 satisfied customers
Bot universal DVD player. Can I install without removing
Bot universal DVD player. Can I install without removing existing players (vhs, theater components, other “high end” region 1 DVD player,etc.)? … read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,438 satisfied customers
I think my phone has been disconnected,,, I am an old man
Hi Andy, I think my phone has been disconnected,,, I am an old man and do not use a phone very much, can you tell me if I can get online again? … read more
Bhavik Joshi
Bhavik Joshi
Computer Science and Engineering
887 satisfied customers
Autocad crashes when I try to open a drawing. Autocad LT
corsair windows 8 I think it has something to do with the licence or activation … read more
D.Sandlin
D.Sandlin
Support Technician
6,708 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x