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Michelle
Michelle, Computer Support Specialist
Category: Computer
Satisfied Customers: 5486
Experience:  B.Sc. Computer Science with Honors
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Have a 2 in 1 Dell Inspiron 11 3000 3147. Can use the tablet

Customer Question

Have a 2 in 1 Dell Inspiron 11 3000 3147. Can use the tablet & the screen works. When you unfold and set up like a laptop, screen turns blank and physical keyboard will not type but cap button lights up
Submitted: 2 years ago.
Category: Computer
Expert:  Michelle replied 2 years ago.
Hi my name is ***** ***** I will be the expert working with you today to help resolve your problem.
how old is the Dell Inspiron. The problem started today or it never worked before.
Customer: replied 2 years ago.
Yes, it started a week ago. I have tried reading and asking different questions to google.
Customer: replied 2 years ago.
It is a 2014
Customer: replied 2 years ago.
You still there
Customer: replied 2 years ago.
Michelle
Expert:  Michelle replied 2 years ago.
was the unit dropped or its not sitting on the cradle correctly.
let me know what windows operating system it has on it.
Customer: replied 2 years ago.
Yes I have dropped it once when I first got it last year. 8.1
Expert:  Michelle replied 2 years ago.
before proceeding with the troubleshooting there are the basic things which we need to know and identify or else there will be no point in trying hit and trial error while doing the troubleshooting steps.
Please remove the screen from the keyboard cradle use a magnifier glass and inspect the portion of the insert and then lcd which sit on the other hald past of the laptops keyboard do you see any crack or the connector pin damage.
Expert:  Michelle replied 2 years ago.
i see you are offline let me know when you are back.
Customer: replied 2 years ago.
I'm back
Expert:  Michelle replied 2 years ago.
Let me know the result after you inspect the connector
Customer: replied 2 years ago.
None
Customer: replied 2 years ago.
The screen works when I use it as a tablet
Expert:  Michelle replied 2 years ago.
turn off the tablet screen or power off.
connect the screen and check it its sitting properly on the keyboard or not.
Now power on the computer and let me know if it detect the keyboard unit or not let it boot up completely.
Customer: replied 2 years ago.
Hello
Expert:  Michelle replied 2 years ago.
let me know the status so that i may suggest further