How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask Andy Your Own Question
Andy, Computer Consultant
Category: Computer
Satisfied Customers: 5316
Experience:  11yr exp, Comp Engg, Internet expert, Web developer, SEO
Type Your Computer Question Here...
Andy is online now
A new question is answered every 9 seconds

I've had trouble getting on line, or opening my mail accts. I

Customer Question

For days I've had trouble getting on line, or opening my mail accts. I was getting continual pop-ups to open an account. This I finally did thinking it was a way to stop the pop-ups.
Now I have a new address and have lost everything else. can I PLEASE cancel this account and go back to what I had?
I had;
I now have***@******.*** and I really want to cancel this and go back to what I had
Submitted: 2 years ago.
Category: Computer
Expert:  Viet - Computer Tech replied 2 years ago.
Hello! Thank you for your question. I am a licensed computer professional with over ten years of experience, and I will be assisting you today.
I'm sorry about the issue. What happens when you sign out the new gmail account, then sign in your old gmail account? Is there any error or message?
When you are available, please reply back at the box below to continue. Thank you,