Computer

For Online Computer Support, Ask a Computer Technician

Ask a Computer Expert,
Get an Answer ASAP!

When I refreshed my Surface Pro 3 computer this evening.

Customer Question
When I refreshed my Surface...
When I refreshed my Surface Pro 3 computer this evening, I was encouraged to order a product online to update 9 drivers on my computer. That product is "Driver Restore". To activate it, I was instructed to call 1-***-***-****. The person answering the phone did not immediately answer "Driver Restore". I am suspicious that "Driver Restore" may be a scam. Am I correct?
Submitted: 3 years ago.Category: Computer
Show More
Show Less
Ask Your Own Computer Question
Answered in 1 minute by:
5/23/2015
Tech Support Specialist: Viet - Computer Tech, Computer Support Specialist replied 3 years ago
Viet - Computer Tech
Viet - Computer Tech, Computer Support Specialist
Category: Computer
Satisfied Customers: 41,212
Experience: Ten years of computer support. Microsoft MCP & CompTIA A+ certifications. Windows 10 8 7 Vista XP etc.
Verified
Hello! Thank you for your question. I am a licensed computer professional with over ten years of experience, and I will be assisting you today.
I'm sorry about the issue. It is not a scam, but there are many driver programs are there, and usually, they are not good, and you do not need any driver program.
Is your computer working now? Is there still any issue?
Please let me know; I can fix any computer issue you have. Thank you.
Ask Your Own Computer Question
Customer reply replied 3 years ago
Computer is working. Nothing else to fix.
Tech Support Specialist: Viet - Computer Tech, Computer Support Specialist replied 3 years ago
Who suggested you to purchase the Driver Restore program? Did you receive any purchase confirmation email message with license / product key for it?
Do you need to reinstall any software and/or any hardware, such as printer, etc.?
When you are available, please reply back at the box below to continue. Thank you,
Ask Your Own Computer Question
Was this answer helpful?

How JustAnswer works

step-image
Describe your issueThe assistant will guide you
step-image
Chat 1:1 with a tech support specialistLicensed Experts are available 24/7
step-image
100% satisfaction guaranteeGet all the answers you need
Ask Andy Your Own Question
Andy
Andy
Andy, Computer Consultant
Category: Computer
Satisfied Customers: 5,316
5,316 Satisfied Customers
Experience: 11yr exp, Comp Engg, Internet expert, Web developer, SEO

Andy is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

My Expert answered my question promptly and he resolved the issue totally. This is a great service. I am so glad I found it I will definitely use the service again if needed.

One Happy CustomerNew York

I am very happy with my very fast response. Eric is very knowledgeable in the subject area. Thank you!

RPAustin, TX

Hi John, Thank you for your expertise and, more important, for your kindness because they make me, almost, look forward to my next computer problem. After the next problem comes, I'll be delighted to correspond again with you. I'm told that I excel at programing. But system administration has never been one of my talents. So it's great to have an expert to rely on when the computer decides to stump me. God bless, Bill

Bill M.Schenectady, New York

The Expert answered my Mac question and was patient. He answered in a thorough and timely manner, keeping the response on a level that could understand. Thank you!

FrankCanada

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

< Previous | Next >

Meet the Experts:

Andy

Andy

Computer Consultant

5,316 satisfied customers

11yr exp, Comp Engg, Internet expert, Web developer, SEO

Engineer John C.

Engineer John C.

Computer Science Engineer

3,229 satisfied customers

Computer Science Engineer with 10 years of experience in Computer Support, and Microsoft, A+ and Cisco certified

Ryan H.

Ryan H.

Computer Support Specialist

1,741 satisfied customers

A+ Certified Technician - 10 Years experience working with all types of computer systems.

Jane Lefler

Jane Lefler

Sr Prog Analyst / Technician

2 satisfied customers

Computer Programmer / Technician/ Consultant 16+ years

Frederick S.

Frederick S.

Computer Specialist

7,241 satisfied customers

Computer technician and founder of a home PC repair company.

lifesaver

lifesaver

Computer Software Engineer

4,288 satisfied customers

Engineering degree in Computer science,Microsoft Certified Professional.JA computer expert.

Sudipto

Sudipto

Hardware Engineer

4,260 satisfied customers

Certificate Course In Computer Maintenance

< Previous | Next >

Related Computer Questions
Is Mic Support affiliated with Microsoft in providing
Is Mic Support affiliated with Microsoft in providing professional support, security breach and technical services? I was scammed yesterday by a fake alert that popped up on my computer and ran a sear… read more
Wes
Wes
Owner/Consultant
Bachelor\u0027s Degree
377 satisfied customers
I have a message locked on my chrome book screen claiming to
I have a message locked on my chrome book screen claiming to come from Google. It informs me that a virus has infected my computer and I must call 1(###) ###-####in order to remedy this problem. I am … read more
Chris L.
Chris L.
IT/Web Manager
Vocational, Technical or Trade Scho
30 satisfied customers
My computer is fine, but I received a phone call from an
My computer is fine, but I received a phone call from an alleged Microsoft person saying my shipment is on the way and was shipped today? Although I would love to purchase a Microsoft surface, I simpl… read more
Viet - Computer Tech
Viet - Computer Tech
Computer Support Specialist
41,212 satisfied customers
My computer is locked and a notice telling me to call 1 833
My computer is locked and a notice telling me to call 1(###) ###-####..a porn virus detected. I'm reluctant to call the number until I know it is a Google number … read more
Cody
Cody
Computer Science
2,442 satisfied customers
I just got a phoneThey said they were Google Security and
Hi Andy I just got a phone(###) ###-####They said they were Google Security and there was suspicious activity on my email account. The phone showed it to be spam..... I just want to report this they w… read more
Chris L.
Chris L.
IT/Web Manager
Vocational, Technical or Trade Scho
30 satisfied customers
I was scammed and allowed unauthorized access to my Surgace
I was scammed and allowed unauthorized access to my Surgace pro. What can I do to restore a secure system ? … read more
Mr.Med
Mr.Med
1,224 satisfied customers
After Microsoft updated my surface I have lost my keyboard.
Hello. After Microsoft updated my surface I have lost my keyboard. … read more
D.Sandlin
D.Sandlin
Support Technician
6,708 satisfied customers
I just received a telephone call regarding suspicious
I just received a telephone call regarding suspicious activity on my computer and was told to press 9 to contact microsoft. Is this a scam?? or is it legitimate??? … read more
Viet - Computer Tech
Viet - Computer Tech
Computer Support Specialist
41,212 satisfied customers
I am getting calla from a person sayiing he is from
I am getting calla from a person sayiing he is from Microsoft and saying … read more
AnswersByEric
AnswersByEric
Software Developer
Associate Degree
41 satisfied customers
Surface PRO # I had to reset to factory settings. I just had
I just had to reset my phone and Surface Pro 3 and my phone I wank my Kapersky back… read more
PC_Wizzard
PC_Wizzard
IT Technician
45 satisfied customers
I got a email from pay pal that there had been suspicious
I got a email from pay pal that there had been suspicious activity on our paypal account. I have not used pay pal for several years. Please help. … read more
Cris
Cris
62 satisfied customers
On 10/28/16 10:30 AM PDT I was called by someone claiming to
On 10/28/16 10:30 AM PDT I was called by someone claiming to be from Microsoft. He said my surface RT was reporting signals suggesting my tablet was hacked and likely to crash. I challenged him--he pe… read more
Viet - Computer Tech
Viet - Computer Tech
Computer Support Specialist
41,212 satisfied customers
I have received the following message: "Windows system
I have received the following message: "Windows system alert! Your computer has been blocked. Suspicious activity detected, your browser may have been hacked. Contact Microsoft Certified Technician im… read more
Byron
Byron
IT Support Specialist
Bachelor\u0027s Degree
411 satisfied customers
I had a call from Microsoft yesterday stating that I had
I had a call from Microsoft yesterday stating that I had numerous "warnings" on my computer and they needed to fix them. They claimed they were from***@******.***. They took over my computer and "corr… read more
Jinsmn
Jinsmn
Systems Administrator
Diplom
1,260 satisfied customers
I WAS CONTACTED BY PHONE YESTERDAY BY A MAN PRESENTING HIMSELF
I WAS CONTACTED BY PHONE YESTERDAY BY A MAN PRESENTING HIMSELF AS WORKING FOR wINDOWS TECHNICAL DEPARTMENT cALIFORNIA. He said he got a warning of serious virus infection by our two computers using th… read more
Viet - Computer Tech
Viet - Computer Tech
Computer Support Specialist
41,212 satisfied customers
I am unable to log=in due to "suspicious activity" I have
I am unable to log=in due to "suspicious activity" I have tried to call but no one answers the phone. PLEASE HELP ME - I NEED INFOR FROM MY ACCOUNT. XXX-XXX-XXXX ALL ACTIVITY HAS BEEN BLOCKED BY AOL. … read more
Josh
Josh
It Support Specialist
Associate Degree
5,158 satisfied customers
I received a phone call from a microsoft employee who said
I received a phone call from a microsoft employee who said my computer was in immediate danger due to a virus. He took me through a number of steps which lasted nearly one hour. In the end he told me … read more
D.Sandlin
D.Sandlin
Support Technician
6,708 satisfied customers
name Larry McArthur [email protected] I returned adobe
name Larry [email protected] I returned adobe acrobat 9 May 15 because could not use upgrade. then I ordered adobe acrobat 9 basic on monthly payments. product never has been activated… read more
MD.REHAN
MD.REHAN
self employed
Diploma in applied electronics
836 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x