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Ask Andy Your Own Question
Andy, Computer Consultant
Category: Computer
Satisfied Customers: 5316
Experience:  11yr exp, Comp Engg, Internet expert, Web developer, SEO
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I had some problems with my computer and my granddaughter helped

Customer Question

I had some problems with my computer and my granddaughter helped me do a complete recovery. She saved my personal things on a flash drive. Everything was restored except for my email. I can get to the page to sign in, but since I had all of my passwords to HTC, saved to the computer, I can't open my mail or get to Norton.I tried HTC's tech. support on Friday night, but they couldn't help. They gave me a number off of my modem to try to use as a password.Can you help or should I wait and call Horry Telephone Co-op on Monday?
Submitted: 2 years ago.
Category: Computer
Expert:  Kamil Anwar replied 2 years ago.
Hello & Welcome to JustAnswer.
Thank you for your question. I will do my best to assist you.
Is it the password ***** your e-mail and who is your e-mail with?
Optional Remote Connect Service - Quick Resolution
Would you like me to remotely connect to your computer and fix the issue - The remote service will be an additional service for $54 but will allow me direct access to work on your issue and fix it (while you watch on your screen). If you need remote service, reply with the words "i want remote"
If you do not need the remote service, then simply provide me the requested information above. If you need remote service reply me with the words "i want remote".
Customer: replied 2 years ago.
I'm sorry I wasted your time, But I honestly can't afford to pay more than the $36.00 .Please forgive me.
Expert:  Kamil Anwar replied 2 years ago.
Thats not an issue if you want to continue here with out taking the remote service.