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Randy Computer Tech
Randy Computer Tech, Computer Support Specialist
Category: Computer
Satisfied Customers: 9796
Experience:  Computer Technician
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How can I get on to reset the password *****?

Customer Question

how can I get on to reset the password *****?
Submitted: 2 years ago.
Category: Computer
Expert:  Randy Computer Tech replied 2 years ago.
My name is***** will assist you.
I am sorry to hear that you are having this issue. What is the brand and model of your device please?
Customer: replied 2 years ago.
Kocaso MX736
Customer: replied 2 years ago.
on the back of the tablet it has HQ20JGAHADAAJ003257
if that helps any
Expert:  Randy Computer Tech replied 2 years ago.
Okay, thank you. If you have a google account connected to the device you can use android device manager to reset the password>>go to..
then sign in with your google account and password. Then choose lock, then google will ask you to create a new password. Then you can use that password ***** unlock your screen on the tablet.
If you can not do the above you will have to do a factory restore on the device.